Summary
Overview
Work History
Education
Skills
Timeline
Generic

JAVAZYERA BLAKE

Chester

Summary

Highly motivated and personable administrative and customer service professional with extensive experience in front desk management, sales, and clerical support. Demonstrated ability to enhance operational workflows, support executive teams, and deliver excellent customer interactions. Adept at handling sensitive data, managing patient documentation, and ensuring smooth office operations. Brings strong communication, organizational, and multitasking abilities to every role, known for initiative, accuracy, and a proactive approach in fast-paced environments.

Overview

8
8
years of professional experience

Work History

Office Secretary

Whitsitt Center
08.2023 - Current
  • Manage clerical tasks including copying, faxing, and filing.
  • Assist Director with operational workflow management.
  • Track patient admissions, progress, and discharges using PatTrac.
  • Verify insurance and submit authorizations via EVS, Carelon, and Novitasphere.
  • Answer phone calls, handle incoming/outgoing mail, and issue access credentials to visitors.
  • Provide excellent customer service through prompt response to inquiries, resolving issues quickly and professionally.
  • Provide excellent administrative support to office staff, promoting office operations excellence.

Lead Sales Associate

Dollar General
08.2020 - 03.2023
  • Oversaw register operations and accurate transaction processing.
  • Mentored and trained new associates to improve team performance.
  • Boosted daily sales by 2-3% through proactive customer engagement.
  • Maintained inventory and ensured merchandise was well-stocked.
  • Fostered customer loyalty through personalized service.

Student Ambassador

Morgan State University
03.2018 - 11.2019
  • Conducted campus tours and answered prospective student inquiries.
  • Increased admissions recruitment by 7% through outreach and support.
  • Represented university values at events and via social media engagement.
  • Managed over 30 calls daily assisting high school prospects.

Canvasser

Fix The Funds
10.2018 - 11.2018
  • Engaged with 200+ voters in Baltimore area to advocate for Ballot Question 1.
  • Addressed voter concerns and exceeded outreach goals.
  • Fostered team communication for campaign efficiency.

Salon Receptionist

Atmosphere Barbershop and Salon
05.2017 - 05.2018
  • Managed scheduling and appointment coordination.
  • Handled over 20 customer calls daily and facilitated smooth client experiences.
  • Maintained clean reception area and provided information on services.


Education

Bachelor of Science - Business Administration

Morgan State University
Baltimore, MD
05-2021

Skills

  • Transaction management
  • Fostering customer retention
  • Effective team collaboration
  • Precise cash management
  • Effective instructional strategies
  • Front office administration
  • Insurance Authorizations
  • Professional phone communication
  • Proactive team member
  • Innovative thinking
  • Quick learner
  • Proficient in technology
  • Efficient office assistance
  • Managing patient demographic records
  • Workplace organization

Timeline

Office Secretary

Whitsitt Center
08.2023 - Current

Lead Sales Associate

Dollar General
08.2020 - 03.2023

Canvasser

Fix The Funds
10.2018 - 11.2018

Student Ambassador

Morgan State University
03.2018 - 11.2019

Salon Receptionist

Atmosphere Barbershop and Salon
05.2017 - 05.2018

Bachelor of Science - Business Administration

Morgan State University

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