Brandon Hewitt
Silver Spring
Summary
Dedicated concierge professional with exceptional communication and multitasking skills. Committed to delivering personalized guest experiences while managing diverse tasks efficiently.
Overview
2
2
years of professional experience
Work History
Concierge Team Member
Fowler Concierge
Rockville, MD
01.2024 - Current
- Delivered exceptional customer service by addressing guest inquiries and resolving issues promptly.
- Coordinated reservations and managed scheduling for various events, enhancing guest experience.
- Assisted guests with transportation arrangements, ensuring timely and efficient travel solutions.
- Provided local recommendations, enhancing guest engagement and satisfaction through personalized service.
- Maintained accurate records of guest interactions to improve service delivery and operational efficiency.
- Monitored inventory of concierge supplies, ensuring availability for seamless operations.
- Trained new team members on service protocols and customer engagement strategies for consistent quality delivery.
- Supported front desk operations as needed during busy periods or staff shortages without compromising quality of service provided at the concierge desk.
Food Service Worker
University of Maryland, College Park
College Park, MD
11.2023 - Current
- Prepared and served food items in compliance with safety and sanitation standards.
- Assisted in inventory management by tracking stock levels and notifying supervisors of shortages.
- Adapted quickly to changing menu items, demonstrating flexibility in high-pressure environments.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Implemented best practices for waste reduction, contributing to overall efficiency in operations.
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
Education
No Degree - Marketing Management
Prince George's Community College
Upper Marlboro, MD04-2027
Skills
- Multitasking proficiency
- Detail-oriented mindset
- Time management expertise
- Maintaining composure
- Exceptional communication
- Tech-savviness
- Brand representation
- Strong interpersonal skills
- Customer service
- Problem-solving
- Event planning experience
- Excellent multitasking
- Verbal and written communication
- Guest services
- Housekeeping
- Training and mentoring
- Guest accommodations
Timeline
Concierge Team Member
Fowler Concierge
01.2024 - Current
Food Service Worker
University of Maryland, College Park
11.2023 - Current
No Degree - Marketing Management
Prince George's Community College