Jayden Irons
District Heights,MD
Summary
Resourceful Specialist offering expertise in problem-solving, data analysis and customer service. Adept at quickly learning new technologies and processes for driving success. Proven track record of successfully managing multiple projects and developing innovative solutions.
Overview
7
7
years of professional experience
Work History
Manager
dennys
Fairfax, VA
03.2019 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Established team priorities, maintained schedules and monitored performance.
- Developed detailed plans based on broad guidance and direction.
- Managed senior-level personnel working in marketing and sales capacities.
Specialist
Home Depot
03.2021 - 07.2023
- Followed all company policies and procedures to deliver quality work.
- Listened and responded to customer requests and forwarded necessary information to superiors.
- Interpreted clients' needs and introduced services to fit specific requirements.
- Assisted with staff training to enforce quality, safety and sanitation guidelines.
- Developed and managed relationships with key clients and partners to drive growth.
- Developed and implemented sales strategies to increase profits.
- Maintained product knowledge to assist and educate customers on options available.
- Delivered packages to customer doorsteps and business offices.
- Worked alongside team to accomplish work goals according to schedule.
- Organized materials, tools, and equipment to supply team members.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Moved and cleared debris from work sites to dispose of in designated areas.
- Cleaned and maintained tools, equipment and worksites.
- Followed instructions and safety protocols to prevent accidents and injuries.
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
- Removed all boxes and related trash from sales floor and processed through compactors.
- Maintained neat, organized stockroom free of hazards.
Customer Service Associate
Walgreens
08.2019 - 03.2021
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Provided training and support to new associates to help provide high-quality customer service.
- Responded to customer calls and emails to answer questions about products and services.
- Cross-trained and provided backup support for organizational leadership.
- Utilized internal software and tools to meet customer needs and resolved issues promptly.
Sales Associate
Journeys
03.2017 - 03.2019
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
- Managed efficient cash register operations.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Generated new sales leads to achieve and exceed monthly sales goals.
Education
High School Diploma -
Fairfax High School
Fairfax, VA06.2019
Skills
- Personal Interview Strengths
- Pharmacy Records Management
- Special Requests
- Store Displays
- Team Collaboration
- Cash Counting
- Safety Procedures
Timeline
Specialist
Home Depot
03.2021 - 07.2023
Customer Service Associate
Walgreens
08.2019 - 03.2021
Manager
dennys
03.2019 - Current
Sales Associate
Journeys
03.2017 - 03.2019
High School Diploma -
Fairfax High School
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