- Exploring the latest advancements in technology, data science, and artificial intelligence
- Supporting STEM education initiatives and mentoring aspiring tech professionals
- Developing software, websites, and apps using various programming languages
- Engaging in data visualization, machine learning, and algorithm optimization projects
- Staying updated on trends in cloud computing, cybersecurity, and emerging tech innovations
Jayfree Portillo Segovia
Catonsville
Summary
Detail-oriented data professional with a passion for turning data into actionable insights. Skilled in using analysis and visualization tools to support business decisions and improve processes. A reliable team player who works well in fast-paced environments and consistently delivers strong results.
Overview
5
5
years of professional experience
Work History
Shift Leader
Dunkin’
01.2020 - Current
- Memorized over 30 menu items and created custom drinks for 100-300 patrons per shift
- Encouraged and motivated employee-customer care techniques to build relationships with existing customers
- Provided friendly customer service in a calm and friendly manner during periods of high volume
- Reached incredibly fast drive-thru times of an average of 80 seconds spent on the customer
Customer Service
Starbucks
10.2023 - 01.2024
- Demonstrated ability to provide exceptional customer service by ensuring accurate and timely order fulfillment
- Proven track record of addressing customer inquiries, resolving issues, and maintaining a positive customer experience
- Working in an assistant managerial position, communication skills were highly required to efficiently train new employees on the company policy and standards
- Utilized technical software -Excel to track each employee’s financial practices daily
Education
Data Science
Loyola University, Maryland
Baltimore, MD03-2026
Skills
- Proficient: Python, Java, SAS, R
- Familiar: SQL, HTML/CSS
- Experienced with: Linux, Windows, macOS
- Software: Apporto, IntelliJ IDEA, SAS Studio
Interests
Timeline
Customer Service
Starbucks
10.2023 - 01.2024
Shift Leader
Dunkin’
01.2020 - Current
Data Science
Loyola University, Maryland
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