Jayha Austin
Indian Head
Summary
Dedicated professional known for efficient delivery, strong customer service, and effective problem-solving. Proven ability to provide and collect accurate data, attention to detail, enhance satisfaction, and streamline operations in fast-paced environments.
Overview
10
10
years of professional experience
Work History
Rural Carrier Associate
United States Post Office
Brandywine, MD
03.2024 - Current
- Delivered mail and packages efficiently to designated routes, ensuring timely service.
- Managed customer inquiries and resolved issues to enhance satisfaction and service quality.
- Operated postal vehicles safely while adhering to all traffic regulations and safety protocols.
- Sorted and organized incoming mail to optimize delivery routes for efficiency.
- Collaborated with team members to improve workflow processes and reduce delays in deliveries.
Line Cook
Milk and Honey
Clinton, MD
04.2023 - 02.2024
- Prepared high-quality dishes according to menu specifications and established recipes.
- Collaborated with kitchen staff to ensure timely service and efficient workflow during peak hours.
- Maintained cleanliness and organization of kitchen workstations, adhering to health and safety standards.
- Assisted in inventory management by tracking stock levels and notifying management of shortages.
- Trained new team members on food preparation techniques and kitchen safety protocols.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Upheld strict sanitation standards while preparing meals, maintaining a clean workspace free of cross-contamination risks.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
Kitchen Steward
MGM Resorts National Harbor
Ft. Washington, MD
03.2019 - 04.2023
- Managed cleaning and sanitation of kitchen equipment and facilities, ensuring compliance with health standards.
- Trained new staff on proper cleaning techniques and safety protocols to maintain efficiency.
- Coordinated the inventory and organization of kitchen supplies to streamline operations.
- Assisted in maintaining cleanliness of food preparation areas, contributing to overall kitchen efficiency.
- Washed utensils, cookware, dishes and trays.
- Tasked with removal of garbage and refuse, mopping and sweeping floors and washing walls.
Health Consultant
GNC Live Well
Ft. Washington, MD
04.2019 - 01.2020
- Developed and implemented health programs tailored to client needs.
- Conducted comprehensive health assessments to identify improvement areas.
- Educated clients on nutrition and wellness strategies for enhanced well-being.
- Collaborated with cross-functional teams to optimize product offerings.
Supervisor
The Capital Wheel
Ft. Washington, MD
02.2016 - 01.2019
- Supervised daily operations, ensuring adherence to safety protocols and operational standards.
- Trained and mentored staff, fostering a collaborative team environment.
- Implemented workflow improvements, enhancing efficiency and guest satisfaction.
- Managed scheduling and staffing, optimizing resource allocation for peak times.
- Monitored equipment maintenance schedules, reducing downtime and operational disruptions.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
Education
Associate of Science - Health And Human Services
Ultimate Medical Academy
Clearwater, FL03-2021
Skills
- Safe driving
- Package handling
- Reliability and punctuality
- Efficient delivery
- Data entry
- Active listening
- Customer service
- Critical thinking
Timeline
Rural Carrier Associate
United States Post Office
03.2024 - Current
Line Cook
Milk and Honey
04.2023 - 02.2024
Health Consultant
GNC Live Well
04.2019 - 01.2020
Kitchen Steward
MGM Resorts National Harbor
03.2019 - 04.2023
Supervisor
The Capital Wheel
02.2016 - 01.2019
Associate of Science - Health And Human Services
Ultimate Medical Academy