Summary
Overview
Work History
Education
Skills
Timeline
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Jayla Harrington

Suitland

Summary

Experienced professional with focus on customer service and satisfaction. Enhance client relationships and resolve issues promptly using strong communication and problem-solving skills. Consistently deliver positive outcomes by providing tailored support and fostering welcoming environment.

Overview

9
9
years of professional experience

Work History

Server/Bartender

Silver Diner
08.2023 - Current
  • Worked efficiently under pressure during peak hours for seamless operations.
  • Provided friendly, courteous service, maximising positive customer satisfaction ratings.

  • Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
  • Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
  • Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.

Assistant Store Manager

Piercing Pagoda of Zale
09.2021 - 08.2023
  • Fostered a positive shopping environment by ensuring the store was clean, organised and inviting at all times.
  • Resolved customer complaints efficiently, ensured customer satisfaction.
  • Completed administrative tasks such as generating reports on sales trends, losses or thefts without delay or errors.

Barista

Starbucks, Target
07.2020 - 08.2021
  • Cleaned and sanitised coffee and food preparation areas, maintaining impeccable hygiene standards.
  • Provided a welcoming atmosphere to customers, promoting return visits.
  • Performed cash handling duties accurately to maintain financial integrity.
  • Created speciality drinks according to exact customer requests and preferences.

Crew Member

Panera Bread
05.2019 - 06.2020
  • Ensured customer satisfaction with prompt and accurate order fulfillment.
  • Coordinated with kitchen staff for timely preparation of orders reducing wait times for customers.
  • Acted as team player by helping colleagues finish their tasks.

Launderette Attendant

Marriott
06.2016 - 01.2018
  • Sorted and folded cleaned laundry, ensuring neat presentation for collection.
  • Operated laundry machinery to clean garments and linens effectively.

Education

High School - undefined

Suitland High School
Suitland
01.2020

Skills

  • Upbeat, outgoing and positive
  • Efficient under pressure
  • Extensive hospitality background
  • Food and beverage knowledge
  • Effective sales techniques
  • Point Of Sale system operation
  • Critical thinking
  • Calm under pressure
  • Customer service

Timeline

Server/Bartender

Silver Diner
08.2023 - Current

Assistant Store Manager

Piercing Pagoda of Zale
09.2021 - 08.2023

Barista

Starbucks, Target
07.2020 - 08.2021

Crew Member

Panera Bread
05.2019 - 06.2020

Launderette Attendant

Marriott
06.2016 - 01.2018

High School - undefined

Suitland High School

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Jayla Harrington