Summary
Overview
Work History
Education
Skills
Timeline
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Jaylah Parrish

Riverdale

Summary

Results-driven Collections Representative skilled in fostering open communication with debtors and facilitating productive negotiations. Exceptional customer service abilities combined with proficiency in processing payments and maintaining accurate records. Experienced in project coordination, ensuring timely task completion while adhering to defined scopes. Proven track record of enhancing team collaboration and streamlining workflows, contributing to overall project success through effective resource management and strategic planning.

Overview

8
8
years of professional experience

Work History

Coordinator, UM Intake

Evolent Health
03.2024 - Current
  • Entered data, generated reports, and produced tracking documents.
  • Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
  • Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
  • Gathered and organized materials to support operations.
  • Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
  • Resolved issues through active listening and open-ended questioning, escalating major problems to manager.

Collections Representative

LaSalle Network
06.2022 - 11.2023
  • Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
  • Proficiently navigated industry-specific software tools for efficient tracking, reporting, and analysis of collection efforts.
  • Exhibited strong time management skills, prioritizing tasks based on urgency and potential impact on business objectives.
  • Managed a high volume of inbound and outbound calls, achieving daily targets for contacts and commitments to pay.
  • Maintained high volume of calls and met demands of busy and productive group.
  • Adapted quickly to changing priorities, maintaining a high level of performance and attention to detail in the fast-paced collections environment.
  • Negotiated to collect balance in full.
  • Achieved performance goals on consistent basis.
  • Resolved challenging situations with friendly but firm strategies.
  • Processed payments and contracts on accounts.
  • Processed payments and applied to customer balances.
  • Worked in call center environment handling manual and automatically dialed outbound calls.

Call Center Customer Service Representative

HCD International
05.2017 - 06.2019
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Documented and detailed calls and complaints using call center's CRM database.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Responded to customer calls and emails to answer questions about products and services.
  • Placed outbound customer service or customer satisfaction calls to follow up on issues.

Education

High School Diploma -

Bowie High School

Skills

  • Skilled in operating multi-line phone systems
  • Effective team engagement
  • Effective communication skills
  • Data analysis in Excel
  • Problem-Solving
  • Critical Thinking
  • Accounts receivable collections
  • Verbal & Written Communication Skills
  • Time Management
  • Telemarketing expertise
  • Multitasking and organization
  • Data entry
  • Decision-making

Timeline

Coordinator, UM Intake

Evolent Health
03.2024 - Current

Collections Representative

LaSalle Network
06.2022 - 11.2023

Call Center Customer Service Representative

HCD International
05.2017 - 06.2019

High School Diploma -

Bowie High School

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Jaylah Parrish