Jaymie Beasley
Burtonsville
Summary
Business development professional with proven track record in driving growth and fostering strong client relationships. Known for strategic thinking, effective communication, and strong focus on team collaboration to achieve results. Skilled in market analysis, communication, and partnership development, with flexible approach to meet changing needs. Trusted for reliability and consistently delivering on objectives.
Former military partner who brings a diverse background of Operations Management, Marketing, Industrial Management and Sales.
Overview
8
8
years of professional experience
Work History
Business Development Manager
Pratum Companies
09.2024 - Current
- Increased client base by identifying new business opportunities and cultivating strong relationships with key decision makers.
- Facilitated regular communication with clients to ensure their needs were met, fostering long-lasting relationships built on trust and mutual respect.
- Developed customized pitch for clients based on a deep understanding of their unique pain points, delivering exceptional value and driving prospective leads.
- Generated new business with marketing initiatives and strategic plans.
- Represented company at conferences and industry events.
- Reached out to potential clients via telephone, email, LinkedIn and in-person inquiries.
- Established relationships with key decision-makers within clients organization to promote growth and retention.
- Negotiated and closed long-term agreements with new clients in target markets.
- Performed client research and identified opportunities for account growth, account penetration and market expansion.
- Conducted comprehensive market research and analysis to identify emerging trends and potential areas of expansion.
- Kept meticulous client notes and updated account information in company databases.
- Collaborated closely with marketing teams to develop targeted campaigns that generated high-quality leads for the sales pipeline.
- Leveraged industry events to network with potential clients, generating significant brand exposure and driving new business acquisition efforts.
Director of Marketing and Business Development
Servpro
05.2024 - 07.2024
- Increased brand awareness by developing and implementing comprehensive marketing strategies.
- Directed website redesign projects resulting in improved user navigation flow while maintaining strong brand identity.
- Championed customer-centric approaches throughout all marketing initiatives, leading to increased customer satisfaction levels.
- Evaluated emerging technologies as potential avenues for expanding reach or improving user experience.
- Cultivated a culture of innovation within the team, fostering an environment of continuous improvement in marketing strategies and tactics.
- Streamlined internal processes to enhance efficiency, ultimately reducing operational costs.
- Oversaw trade show participation, maximizing ROI with impactful booth designs and engaging presentations.
- Optimized digital marketing efforts by utilizing SEO, SEM, and social media strategies for maximum exposure.
General Manager
Sandpiper Hospitality
01.2023 - 12.2023
- Developed and implemented strategic plans to achieve revenue and profit goals, resulting in a 15% increase in annual revenue over the last quarter
- Led a team of 30 by acting as their direct Human Resource liaison and daily leader
- Held daily meetings with staff to discuss goals, guest feedback, concerns and results
- Investigate, evaluate, and implement day to day operational services
- Manage a team of 30 staff members, including hiring, training, and conducting quarterly performance evaluations
- Maintain high levels of guest satisfaction through quality service and facilities, consistently achieving a 95% or higher guest satisfaction rating
- Handle financial responsibilities, including budgeting, cost control, and financial reporting, leading to a 10% reduction in operational costs in the past fiscal quarter
Customer Experience Manager
Groundworks
01.2022 - 01.2023
- Processed payroll for 70+ associates, facilitating bi-weekly bonus payouts accurately and on time
- Conducted one on one training - weekly with agents who were underperforming by using top agents to assist in creating the training material
- Track and report KPI's to leadership
- Coordinate with Directors of Marketing to strategize how to increase our conversion rate of booked appointments
- Oversaw the digital team, managing unique customer channels beyond voice, resulting in a 20% increase in digital customer engagement
- Recruited candidates weekly for open positions in assigned departments
- Completed monthly quality reviews and scorecard assessments for agents, contributing to a 10% improvement in customer service scores
- Coached, trained, evaluated, and monitored the performance of Appointment Center agents, resulting in a 25% decrease in customer complaints and a 20% increase in agent productivity
Director of Guest Experience
Ala Moana by Mantra
01.2020 - 01.2022
- Managed a team of 35+ team members, resulting in a 10% improvement in staff productivity over the course of one year
- Actively implemented plans and procedures to improve retention rates, leading to a 15% reduction in employee turnover
- Led weekly briefings with all department leads to discuss ideas for revenue increase and guest satisfaction improvements, contributing to a 12% increase in revenue and a 5% improvement in guest satisfaction scores
- Handled weekly schedules, daily payroll duties, and audits for bi-monthly payments, ensuring on-time payments and reducing payroll errors by 20%
- Recruited and trained qualified candidates for all Front Desk and Bell/Door Associates while assisting in leading and supervising the Front Office Team, resulting in a 20% increase in guest service quality ratings
- Created, led, and maintained the VIP and amenity program, leading to a 25% increase in guest loyalty and retention
Operations Manager
Marriott International
01.2018 - 01.2020
- Conducted regular operations meetings with all HODs to discuss routine operational matters, departmental performance targets, and guest feedback, resulting in a 10% improvement in departmental performance and a 5% increase in guest satisfaction ratings
- Ensured success of staff members by coaching and implementing PAP's (Performance Action Plans)
- This resulted in the promotions of several line level employees throughout the two years with Marriott
- Liaised daily with the GM and M&E Manager to forecast Hotel business on a weekly basis and plan accordingly, resulting in a 12% increase in revenue through effective planning
- Maximized financial opportunities and achieved a pro-active up-selling environment throughout the hotel, leading to a 20% increase in upsell revenue
- Implemented all HR duties in hiring, developing and maintaining company policies and procedures for 20+ staff members
Assistant General Manager
Hilton Hotels
01.2017 - 01.2018
- Assigned duties to HODs and observed performance to ensure adherence to hotel policies and established operating procedures
- Acted as the hotel's public relations director, successfully promoting the property within the hotel industry, local community, and trade associations
- Monitored guest feedback on TripAdvisor, OTA's, etc., and the hotel's GSTS and RSTS surveys
- Reviewed employee performance and conducted personnel actions such as disciplinary actions and terminations
- Maintained accurate records, including cash flow sheets, guest floor limits, AR Ageing reports, and direct billing, ensuring financial accuracy and control
- Assisted the General Manager during morning meetings and conducted the morning HOD meetings in the absence of the General Manager
- Audited stock in all areas to ensure that all required hotel supplies were ordered and stocked in advance of need
- Maintained hotel policies and procedures through effective communication
Education
Real Estate Agent Course -
Moseley Real Estate School
01.2025
Bachelor of Science - Criminal Justice and Psychology
Radford University
01.2025
Skills
- Accounts Payable/Receivables
- Budget Management and Profit Analysis
- Marketing Strategy Development
- Strong Lead Development Skills
- Exceptional Time Management
- Problem Analysis and Solutions
- Team Leadership
- Career Counseling and Mentoring
- Business Planning and Negotiation
- Networking- Conferences and Trade-shows
- Audience Engagement and Coaching
- Professional Development
- Quality Assurance
- Relationship Building
- Account Management
- Verbal and Written Communication
- Operations
- CRM Management
- Lead generation
- Process Improvement
Timeline
Business Development Manager
Pratum Companies
09.2024 - Current
Director of Marketing and Business Development
Servpro
05.2024 - 07.2024
General Manager
Sandpiper Hospitality
01.2023 - 12.2023
Customer Experience Manager
Groundworks
01.2022 - 01.2023
Director of Guest Experience
Ala Moana by Mantra
01.2020 - 01.2022
Operations Manager
Marriott International
01.2018 - 01.2020
Assistant General Manager
Hilton Hotels
01.2017 - 01.2018
Real Estate Agent Course -
Moseley Real Estate School
Bachelor of Science - Criminal Justice and Psychology
Radford University
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