Jaymie Beasley
Annapolis
Summary
Dynamic Business Development Manager with a proven track record at Pratum Companies, driving client acquisition and expanding market presence. Expert in lead development and relationship building, achieving significant account growth. A strategic thinker with strong negotiation skills, I excel in crafting tailored solutions that align with client needs, fostering long-lasting partnerships.
Overview
8
8
years of professional experience
Work History
Business Development Manager
Pratum Companies
Gaithersburg
09.2024 - Current
- Expanded client base by identifying new business opportunities and cultivating relationships with key decision makers, driving client acquisition across various verticals.
- Managed full-cycle RFP processes including drafting, coordination, and submission, resulting in successful bids and new account acquisitions.
- Sustained regular client communication to ensure needs were met, building long-lasting partnerships based on mutual trust.
- Crafted customized pitches through in-depth discovery calls to align client pain points with tailored creative and digital solutions.
- Generated new business opportunities through targeted marketing initiatives and strategic lead development.
- Represented the company at industry conferences and events to enhance brand exposure and foster strategic relationships.
- Forged valuable connections with decision-makers within client organizations to promote growth and retention.
- Conducted detailed client research to uncover opportunities for account expansion and market penetration.
- Maintained updated account information and streamlined operations by leveraging CRM management best practices.
- Collaborated with marketing teams to develop targeted campaigns that generated high-quality leads and supported end-to-end sales cycles.
- Leveraged industry events to network with potential clients, driving new business acquisition and elevating brand presence.
Director of Marketing and Business Development
Servpro
Kensington
05.2024 - 07.2024
- Enhanced brand visibility by implementing comprehensive marketing strategies that resonated with target audiences.
- Directed website redesign projects that optimized user experience while maintaining a consistent brand identity.
- Championed customer-centric marketing initiatives that elevated customer satisfaction and long-term engagement.
- Evaluated emerging technologies for potential digital integration and improved operational efficiency.
- Fostered a culture of innovation, encouraging continuous improvement in marketing strategies and creative solutions.
- Streamlined internal processes using advanced project management systems to boost efficiency and reduce operational costs.
- Orchestrated trade show participation with impactful booth designs and engaging presentations to maximize ROI.
- Optimized digital presence through strategic use of SEO, SEM, and social media tactics, driving substantial online exposure.
General Manager
Sandpiper Hospitality
Virginia Beach
01.2023 - 12.2023
- Developed and implemented strategic plans to achieve revenue and profit goals, resulting in a 15% increase in annual revenue over the last quarter.
- Led a team of 30 by acting as their direct Human Resource liaison and daily leader.
- Held daily meetings with staff to discuss goals, guest feedback, concerns and results.
- Investigate, evaluate, and implement day to day operational services.
- Manage a team of 30 staff members, including hiring, training, and conducting quarterly performance evaluations.
- Maintain high levels of guest satisfaction through quality service and facilities, consistently achieving a 95% or higher guest satisfaction rating.
- Handle financial responsibilities, including budgeting, cost control, and financial reporting, leading to a 10% reduction in operational costs in the past fiscal quarter.
Customer Experience Manager
Groundworks
Virginia Beach
01.2022 - 01.2023
- Processed payroll for 70+ associates, facilitating bi-weekly bonus payouts accurately and on time.
- Conducted one on one training - weekly with agents who were underperforming by using top agents to assist in creating the training material.
- Track and report KPI's to leadership.
- Coordinate with Directors of Marketing to strategize how to increase our conversion rate of booked appointments.
- Oversaw the digital team, managing unique customer channels beyond voice, resulting in a 20% increase in digital customer engagement.
- Recruited candidates weekly for open positions in assigned departments.
- Completed monthly quality reviews and scorecard assessments for agents, contributing to a 10% improvement in customer service scores.
- Coached, trained, evaluated, and monitored the performance of Appointment Center agents, resulting in a 25% decrease in customer complaints and a 20% increase in agent productivity.
Director of Guest Experience
Ala Moana by Mantra
Honolulu
01.2020 - 01.2022
- Managed a team of 35+ team members, resulting in a 10% improvement in staff productivity over the course of one year.
- Actively implemented plans and procedures to improve retention rates, leading to a 15% reduction in employee turnover.
- Led weekly briefings with all department leads to discuss ideas for revenue increase and guest satisfaction improvements, contributing to a 12% increase in revenue and a 5% improvement in guest satisfaction scores.
- Handled weekly schedules, daily payroll duties, and audits for bi-monthly payments, ensuring on-time payments and reducing payroll errors by 20%.
- Recruited and trained qualified candidates for all Front Desk and Bell/Door Associates while assisting in leading and supervising the Front Office Team, resulting in a 20% increase in guest service quality ratings.
- Created, led, and maintained the VIP and amenity program, leading to a 25% increase in guest loyalty and retention.
Operations Manager
Marriott International
Virginia Beach
01.2018 - 01.2020
- Conducted regular operations meetings with all HODs to discuss routine operational matters, departmental performance targets, and guest feedback, resulting in a 10% improvement in departmental performance and a 5% increase in guest satisfaction ratings.
- Ensured success of staff members by coaching and implementing PAP's (Performance Action Plans).
- This resulted in the promotions of several line level employees throughout the two years with Marriott.
- Liaised daily with the GM and M&E Manager to forecast Hotel business on a weekly basis and plan accordingly, resulting in a 12% increase in revenue through effective planning.
- Maximized financial opportunities and achieved a pro-active up-selling environment throughout the hotel, leading to a 20% increase in upsell revenue.
- Implemented all HR duties in hiring, developing and maintaining company policies and procedures for 20+ staff members.
Education
Bachelor of Science - Criminal Justice and Psychology
Radford University
Radford, VA01-2026
Real Estate License in Virginia
Moseley Real Estate School
12-2025
Skills
- Accounts payable and receivable
- Budget management
- Profit analysis
- Lead development
- Proposal writing
- Networking and relationship building
- Account management
- Negotiation skills
- Marketing strategy
- Business planning
- Process improvement
- Critical and analytical thinker
- Leadership
- Professional development
- Operations management
- CRM management
- Quality assurance
Timeline
Business Development Manager
Pratum Companies
09.2024 - Current
Director of Marketing and Business Development
Servpro
05.2024 - 07.2024
General Manager
Sandpiper Hospitality
01.2023 - 12.2023
Customer Experience Manager
Groundworks
01.2022 - 01.2023
Director of Guest Experience
Ala Moana by Mantra
01.2020 - 01.2022
Operations Manager
Marriott International
01.2018 - 01.2020
Bachelor of Science - Criminal Justice and Psychology
Radford University
Real Estate License in Virginia
Moseley Real Estate School
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