Jaziah Moore
Baltimore
Summary
With 10 years of experience working in healthcare, I have honed my skills as both an Administrative Assistant and Referral Specialist. I effectively supported office operations by managing schedules, handling communications, and organizing documents, while ensuring seamless coordination between healthcare providers, insurance companies, and patients. I facilitated the timely processing of patient referrals, obtained necessary authorizations, and ensured accurate documentation of all referral-related information. My strong organizational skills, attention to detail, and ability to multitask allowed me to streamline office procedures and enhance workflow efficiency, all while maintaining a high level of customer service and confidentiality in every interaction.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Administrative Assistant
John Hopkins Hospital
05.2023 - Current
- Assist with daily department administration, including answering phones, taking messages, and providing routine information.
- Maintain accurate files and records, ensuring timely retrieval of information. Develop systems for data collection, reporting, and analysis.
- Provide data entry support and prepare reports on departmental statistics and performance. Help with administrative reports, budget preparation, and financial recordkeeping.
- Organize meetings, conferences, and seminars, including scheduling, preparing agendas, taking minutes, and coordinating logistics such as travel arrangements and audiovisual materials
Patient Access Representative IV
University Of Maryland Medical System
01.2018 - 05.2023
- Communicate with patients regarding outstanding balances, payment plans, and insurance issues.
- Assist patients in understanding their insurance coverage and financial responsibilities.
- Contact clients and customers via phone, email, or written correspondence to follow up on overdue accounts and collect payments.
- Enhanced hospital revenue by accurately verifying insurance coverage and collecting payments for services rendered.
Authorization and Referral Specialist III
Medstar Franklin Square Hospital
03.2015 - 01.2018
- Obtain prior authorizations for medical procedures, treatments, and services from insurance companies before the services are provided.
- Follow up on authorization requests to ensure approval and communicate status updates to providers and patients.
- Coordinate referrals for patients to specialists or other healthcare providers as requested by the attending physician.
- Verify insurance coverage and benefits for patients to ensure eligibility for services and determine any authorization requirements.
- Work with the healthcare provider, patient, and insurance company to resolve denied authorizations or referrals.
Education
Bachelor of Science - Health Administration
Morgan State University
Baltimore, MD12-2023
Skills
- Performance Manager
- Ability to manage multiple tasks and prioritize effectively
- Scheduling meetings, appointments, and events efficiently
- Verbal and Written Communication
- Electronic Health Records (EPIC)
- Accuracy in Documentation
- Managing Medical Records
Certification
- CNA
- BLS (CPR)
Timeline
Administrative Assistant
John Hopkins Hospital
05.2023 - Current
Patient Access Representative IV
University Of Maryland Medical System
01.2018 - 05.2023
Authorization and Referral Specialist III
Medstar Franklin Square Hospital
03.2015 - 01.2018
Bachelor of Science - Health Administration
Morgan State University
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