Jazmine Dorsey
Pikesville,MD
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
11
11
years of professional experience
Work History
Financial Services Associate
T. Rowe Price
10.2023 - 11.2024
- Opened accounts for new and existing customers and assisted customers in completing application forms.
- Provided financial reports and interpreted financial information to managerial staff while recommending further courses of action.
- Monitored loans and accounts payable and receivable to keep current.
- Proposed investment products to customers.
- Administered account transactions with customers and assisted in generating sales opportunities.
- Developed and maintained database of records to facilitate smooth transactions for financial processes.
- Administered account transactions and responded to customer inquiries concerning financial products.
- Provided excellent customer service, addressing concerns promptly and proactively anticipating client needs.
Administrative Assistant
Sinai Hospital of Baltimore
09.2022 - 10.2023
- Admit and discharge patients
- Managed day-to-day operations of Orthopedic and neurology
- Communicated with patients and all medical staff
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies.
- Scheduled appointments between clients and customers and internal staff members.
- Managed database systems containing customer contact information.
- Composed Patient reports reports
- Responded to emails/faxes
- Handled travel orders and travel vouchers
- General clerical support duties including faxing, filing, scheduling and placing orders
- Ordered and distributed work orders.
Kitchen & Business Sales Specialist
Ikea
01.2018 - 09.2022
- Designs plan layout as requested by customer, utilizing blueprints or sketches
- Initiated and controls speciality orders: purchases, coordinates freight, production, delivery and proper customer invoicing
- Plan and design a kitchen with Ikea extensive range of products, accessories and services within a specification and timeframe
- To provide potential and existing customers with the highest level of service
- Show enthusiasm with the customer.
Banking Customer Service Representative
S3 Shared Service Solutions
09.2019 - 09.2020
- Provided account information and answered customer inquiries in a timely manner.
- Assisted customers with deposits, withdrawals, transfers, and other banking transactions.
- Resolved customer complaints or escalated them to the appropriate personnel as needed.
- Cross-sold bank products such as credit cards, loans, and insurance policies.
- Explained banking procedures and regulations to customers accurately.
- Maintained records of customer accounts including transactions and balances.
- Received telephone calls from customers regarding their accounts or services provided by the bank.
- Informed customers about new products or services available through the bank.
- Performed general clerical duties such as filing documents related to customer accounts.
- Utilized various software programs including Microsoft Office Suite for data entry purposes.
- Checked customers' identification when necessary in compliance with anti-money laundering regulations.
- Adhered to all applicable laws, regulations, policies, and procedures relating to financial services.
- Conducted research into customer questions or problems using available resources.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
Patient Scheduling Representative
RadNet
08.2016 - 01.2018
- Followed all HIPAA Laws and regulations
- Marinating weekly goals/ Productivity Standards
- Fast and accurate typing skills with no grammar errors
- Performed administrative duties such as filing paperwork and faxing documents.
- Analyze customer problems and determine proper solutions.
- Managed incoming calls to schedule appointments and answer questions.
- Processed patient referrals and insurance verifications.
- Provided information regarding medical services, fees, and payment options.
- Resolved customer inquiries in a timely manner.
- Generated reports on patient appointment scheduling metrics.
- Advised patients on the best options for their particular situation.
- Maintained updated records of all scheduled appointments.
- Utilized computer applications to manage daily tasks efficiently.
- Followed up with patients regarding upcoming appointments.
- Adjusted schedules as needed due to cancellations or delays.
Customer Service Billing Representative
Comcast Corporations
10.2015 - 07.2016
- Handled on average 150-200 calls per day in a call center environment
- Answered customers questions and solved problems according to Comcast standardized procedures
- Recorded details of customer interactions sucks as inquiries, complaints, comments, or actions taken
- Referred unresolved customer grievances to designated departments for further investigation
- Determined charges for services requested, collected payments, and arranged for billing
- Issued credit Memos when necessary.
Call Center Team Lead
Instant Impact
06.2013 - 08.2015
- Assists manager in employee evaluations and provides staff feedback to manager
- Monitors call traffic and makes adjustments based on call center traffic patterns
- Create progressive disciplinary actions and development plans
- Took on all escalated calls and provided resolutions.
Education
Associate in Business - Business Administration And Management
Southern New Hampshire University
Manchester, NH10-2025
High School Diploma -
Northwestern high school
Baltimore, MD06-2009
Skills
- Microsoft office
- SWAT database
- Customer Service
- Call Center
- Business Development
- Marketing
- Sales
- Training
- HIPAA
- Insurance Verification
- Medical Billing
- Medical Scheduling
- Multi-line Phone Systems
- Office Management
- Medical Records
- Management
- Medical receptionist
- Service Coordination
- Schedule Management
- Dispatch Coordination
- Customer Relations
- Data Entry
- Route Navigation
- Work Order Management
- Incident Reporting
- Coordinating urgent deliveries
- Customer Relationship Management
- Route Planning
- Service planning
- Dispatching procedures
- Schedule Coordination
- Client Confidentiality
- Transaction Processing
- Sales proficiency
- Financial product knowledge
- De-Escalation Techniques
- Call Documentation
- Refunds processing
- Regulatory Compliance
- Credit card payment processing
- Time management abilities
Education and Training
true
Timeline
Financial Services Associate
T. Rowe Price
10.2023 - 11.2024
Administrative Assistant
Sinai Hospital of Baltimore
09.2022 - 10.2023
Banking Customer Service Representative
S3 Shared Service Solutions
09.2019 - 09.2020
Kitchen & Business Sales Specialist
Ikea
01.2018 - 09.2022
Patient Scheduling Representative
RadNet
08.2016 - 01.2018
Customer Service Billing Representative
Comcast Corporations
10.2015 - 07.2016
Call Center Team Lead
Instant Impact
06.2013 - 08.2015
Associate in Business - Business Administration And Management
Southern New Hampshire University
High School Diploma -
Northwestern high school
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