Jazmine Harris
Capitol Heights
Summary
Experienced professional seeking a full-time role that offers challenges and opportunities to utilize interpersonal skills, effective time management, and problem-solving expertise. Strong background in leadership, successfully guiding teams, managing complex projects, and achieving strategic objectives. Expertise in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and unwavering commitment to excellence.
Overview
6
6
years of professional experience
Work History
Hostess
Copper Canyon Grill
11.2024 - Current
- Answered customer questions about hours, seating, and menu information.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Assisted in training new host staff, sharing best practices for maintaining a professional demeanor and efficient work habits.
Sterile Processing Technician
Bowie Braces
09.2024 - 02.2025
- Ensured sterile equipment for 50+ procedures daily, reducing infection rates significantly
- Collaborated with dental team to streamline sterilization processes, enhancing workflow efficiency
- Implemented rigorous safety protocols, resulting in measurable improvements in compliance
- Maintained detailed records of sterilization cycles, ensuring regulatory standards were consistently met
- Optimized instrument processing workflows, reducing procedure preparation time while maintaining strict sterilization protocols
- Coordinated with dental assistants to develop improved instrument organization system, maximizing procedural efficiency
Server/Assistant Manger
Longhorn Steahouse
10.2022 - 07.2024
- Warmly welcome and guide guests, manage reservations, and coordinate seating arrangements while maintaining excellent communication with kitchen and service teams
- Monitor dining room capacity, optimize table turnover, and ensure smooth guest flow while maintaining accurate wait time estimates
- Create welcoming atmosphere for diverse clientele, resolve seating concerns, and collaborate with staff to deliver exceptional dining experiences
- Handle high-volume guest traffic, maintain organized waiting lists, and streamline check-in processes to enhance customer satisfaction
- Partner with service staff to accommodate special requests, manage large party bookings, and ensure seamless dining operations
- Implement systematic reservation tracking and guest management protocols, ensuring precise wait time communications and guest satisfaction
Front Desk Assistant
College Suites
05.2023 - 08.2024
- Manage front desk operations while delivering exceptional guest service, handling check-ins, coordinating resident requests, and maintaining security protocols
- Process administrative tasks, maintain accurate resident records, and resolve inquiries promptly while ensuring compliance with housing policies
- Foster positive relationships with residents and staff, coordinate interdepartmental communications, and facilitate smooth daily operations
- Develop creative solutions for resident concerns, optimize front desk workflows, and contribute to building a welcoming community atmosphere
- Launched resident satisfaction program through personalized welcome packages and follow-up protocols, strengthening community engagement
- Streamlined front desk operations through systematic documentation and enhanced security protocols while managing resident check-ins and administrative tasks
Server
Indian Lake Tavern
04.2021 - 08.2022
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Cultivated warm relationships with regular customers.
Cashier
Gore Mountian Ski Resort
11.2021 - 04.2022
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
Lifeguard Supervisor
Indian Lake Town Hall
06.2019 - 08.2022
- Streamlined staff scheduling system, reduced response times, and maintained comprehensive safety records for beach attendance exceeding 500 daily visitors
- Mentored junior lifeguards, coordinated water safety programs, and fostered strong team collaboration resulting in improved emergency preparedness
- Managed daily operations, equipment maintenance, and safety inspections while ensuring compliance with state regulations and department policies
- Developed innovative emergency response protocols, enhanced public safety awareness programs, and strengthened community engagement initiatives
- Implemented advanced drowning prevention strategies and conducted systematic risk assessments, leading to enhanced beach safety protocols for 500+ daily visitors
- Analyzed beach safety metrics and implemented data-driven protocols, optimizing emergency response times for facility serving 500+ daily visitors
Education
Associate Degree - SCIENCE/ALLIED HEALTH
Hudson Valley Community College
Troy, NY05.2024
HIGH SCHOOL DIPLOMA -
Indian Lake Central School
Indian Lake, NY06.2022
Skills
- Customer Service
- Multitasking
- Team Collaboration
- HIPAA Compliance
- Medical Terminology
- Patient Care
- CPR
- First Aid
- Cash Handling
- Emergency Response
- Leadership
- Workflow Optimization
Additional Information - Volunteer Work
- Participated in 'Big Buddies' program helping elementary students
- Involved in 'Travel Club' supporting elderly care and community service
- Organized fundraisers and community cleanup activities
- Participated in nursing home care activities
- Raised funds for community projects and charitable causes
Timeline
Hostess
Copper Canyon Grill
11.2024 - Current
Sterile Processing Technician
Bowie Braces
09.2024 - 02.2025
Front Desk Assistant
College Suites
05.2023 - 08.2024
Server/Assistant Manger
Longhorn Steahouse
10.2022 - 07.2024
Cashier
Gore Mountian Ski Resort
11.2021 - 04.2022
Server
Indian Lake Tavern
04.2021 - 08.2022
Lifeguard Supervisor
Indian Lake Town Hall
06.2019 - 08.2022
HIGH SCHOOL DIPLOMA -
Indian Lake Central School
Associate Degree - SCIENCE/ALLIED HEALTH
Hudson Valley Community College
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