Jazmine Satterfield
Baltimore
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
7
7
years of professional experience
Work History
Member Service Representative II
MECU of Baltimore
02.2024 - Current
- Opened customer accounts and provided deposit and withdrawal receipts.
- Educated and engaged customers with new bank products and services.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Identified and resolved discrepancies and errors in customer accounts.
Personal Banker
Univest Bank
12.2023 - 02.2024
- Balanced cash drawers and vault accounts on daily basis with zero discrepancies.
- Processed customer requests for statements, ordering additional checks, and updating customer personal information in database.
- Promoted financial products by maintaining excellent service offering knowledge.
- Worked closely with management to strategize sales techniques to increase branch production and customer service.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Expanded client base by promoting new financial products.
- Cross-sold bank products and services to meet customer needs and provide options.
Leasing Professional
Morgan Properties
05.2021 - 09.2023
- Toured property with prospective tenants and provided wealth of information in regards to its key features.
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
- Invited prospects to fill out application upon completion of property tour.
- Distributed and followed up on tenant renewal notices.
- Collected monthly rent payments and other fees, always properly recording, and processing money.
- Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners, and other services.
- Greeted clients, showed apartments, and prepared leases.
Senior Service Associate
M&T Bank
04.2020 - 06.2021
- Maintained high customer satisfaction standards to meet or exceed targets.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Investigated and resolved accounting, service and delivery concerns.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Cross-trained and backed up other customer service managers.
Teller
Wells Fargo
05.2018 - 02.2020
- Educated customers on use of banking website and mobile apps.
- Processed customer transactions promptly, minimizing wait times.
- Identified sales opportunities and referred customers to branch partners in financial services.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Monitored and reported suspicious activity in line with bank security policies.
- Educated customers on online banking and mobile banking applications.
Education
High School Diploma -
Edmondson Westside High School
Baltimore, MD05-2008
Skills
- Service upselling
- Tracking complaints
- Banking
- Customer support
- Customer service
- Relationship building
- Sales strategy
- Service recommendations
- Account reconciliation
Timeline
Member Service Representative II
MECU of Baltimore
02.2024 - Current
Personal Banker
Univest Bank
12.2023 - 02.2024
Leasing Professional
Morgan Properties
05.2021 - 09.2023
Senior Service Associate
M&T Bank
04.2020 - 06.2021
Teller
Wells Fargo
05.2018 - 02.2020
High School Diploma -
Edmondson Westside High School
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