Jazzmine Hill
Baltimore
Summary
Results-driven Operations Team Manager known for high productivity and efficient task completion. Skilled in strategic planning, process optimization, and team leadership. Excel at communication, problem-solving, and adaptability, ensuring seamless operations and team synergy. Committed to driving continuous improvement and operational excellence across all levels of business functions.
Overview
14
14
years of professional experience
2014
2014
years of post-secondary education
Work History
Operations Team Manager
Emerge, Inc
Columbia
07.2023 - 07.2024
- Managed daily operations to streamline workflow and improve team efficiency.
- Oversaw staff scheduling to ensure adequate coverage and productivity.
- Coordinated training sessions for new hires to enhance team performance.
- Implemented process improvements to optimize resource allocation and reduce waste.
- Facilitated communication between departments to support operational goals.
- Monitored inventory levels to maintain supply chain efficiency and prevent shortages.
- Led team meetings to discuss objectives and address operational challenges.
- Developed standard operating procedures to ensure consistency in daily tasks.
- Reviewed performance reviews of team members and provided feedback as needed.
- Resolved any customer complaints or issues in a timely manner.
- Investigated incidents that could potentially disrupt business operations.
- Monitored daily operations to ensure compliance with company policies and procedures.
- Conducted regular staff meetings to discuss progress and challenges faced by the team.
- Provided guidance to team members regarding their responsibilities and tasks.
- Identified opportunities for cost savings through process optimization and automation initiatives.
- Managed team of 10+ employees, ensuring quality standards were met.
- Ensured safety regulations were strictly followed by all personnel.
- Documented all operational activities and maintained records of performance metrics.
- Trained new employees on operational procedures and best practices.
- Developed plans for responding quickly to unexpected changes in demand or supply.
- Identified areas of deficiency and performed root-cause analysis to solve problems.
- Responded to information requests from superiors, providing specific documentation.
- Oversaw financial management, budget management, accounting and payroll activities.
- Measured and reviewed performance via KPIs and metrics.
- Produced SOPs to document workplace procedures and optimize productivity through standardization.
- Prepared staff work schedules and assigned team members to specific duties.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Directly interface with the accounting department of Emerge and obtain all necessary resources, including furniture, repairs, food and household items, and supply documentation of purchases as needed by Emerge policy
- Ensure that all customers, records, and main records are current and complete, including but not limited to annual physical and dental.
Security Officer
BTI SECURITY- USG &PSHQ CONTRACTS
Gaithersburg
05.2022 - 07.2023
- Monitored security systems and reported suspicious activities to management.
- Conducted regular patrols to ensure safety in assigned areas.
- Assisted in developing security protocols and training procedures for staff.
- Responded promptly to alarms and emergency situations as they arose.
- Collaborated with law enforcement during incidents and investigations.
- Maintained accurate logs of daily activities and incidents for review.
- Provided excellent customer service while interacting with visitors and employees.
- Enforced company policies and procedures to maintain a secure environment.
- Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
- Greeted staff, guests, vendors, contractors. upon arrival at the facility entrance.
- Secured personnel and premises by inspecting buildings and patrolling property.
- Guarded restricted areas to prevent unauthorized entry.
- Monitored entrances and exits for unauthorized personnel or prohibited items being brought onto premises.
- Verified photo IDs and tickets to allow guests passage.
- Addressed problems quickly and reported clear information while working under minimal supervision.
- Confirmed visitor identification prior to granting entry into the building.
- Followed established security and safety procedures and posted orders to include enforcement of company rules, policies, and regulations.
- Assisted with crowd control during large events held at the facility.
- Provided escorts for visitors as needed throughout the facility.
- Participated in training sessions to stay up-to-date on current security trends and best practices.
- Operated communication systems between officers stationed throughout the facility.
- Adhered to post orders while maintaining a visible presence around the property.
- Inspected parking lot to verify parking permits and ticketed or towed unauthorized vehicles.
- Screened visitors and employees for weapons and contraband with hand wands and metal detectors.
- Performed first aid and CPR when necessary during emergency situations.
- Inspected fire extinguishers to ensure they were properly charged and operational.
- Maintained high levels of alertness throughout shifts.
- Completed required shift logs and reports, highlighting routine activities, suspicious circumstances and critical incidents.
- Maintained calm composure during emergencies while communicating with local law enforcement and emergency response services.
- Searched bags manually to identify prohibited items and contraband.
- Detected emergency situations through keen listening and close observation to respond appropriately to alarms.
- Monitored CCTV systems to ensure safety and security of premises.
Paraprofessional Substitute
New Generation Child Development Center
England
03.2021 - 12.2021
- Implemented lesson plans to engage and educate diverse student groups.
- Supervised classroom activities to maintain a safe and productive environment.
- Collaborated with staff to support individual student needs and learning styles.
- Managed classroom behavior using positive reinforcement strategies effectively.
- Adapted instructional materials for various age groups and developmental levels.
- Communicated with parents about student progress and classroom events regularly.
- Assisted in creating a nurturing atmosphere that fosters learning and growth.
- Participated in staff meetings to discuss educational strategies and best practices.
- Enforced classroom routines to keep students on schedule and operating at consistent level.
- Implemented school policies and procedures in the classroom.
- Promoted a safe and secure atmosphere within the classroom setting.
- Implemented classroom rules to maintain order and discipline.
- Communicated effectively with parents about student progress and concerns.
- Supervised students during recess, break times and dismissal periods to prevent injuries and fights.
- Participated in training sessions to enhance teaching strategies and techniques.
- Contributed to a safe and inclusive learning environment for all students.
Census Enumerator
U.S. Department of Commerce
Maryland
03.2020 - 03.2021
- Collected demographic data from households during the national census.
- Conducted interviews to ensure accurate information was recorded.
- Verified data consistency to maintain integrity of census records.
- Utilized handheld devices for efficient data entry and management.
- Explained census procedures to respondents to facilitate participation.
- Coordinated with team members to optimize workflow and coverage areas.
- Resolved questions or concerns from participants regarding the census process.
- Maintained confidentiality of sensitive information throughout the enumeration process.
- Explained the purpose and importance of participating in the census program to respondents.
- Read maps and located addresses to complete assigned forms via personal interview.
- Double-checked information on survey forms or information pads to verify accuracy of information.
- Participated in training sessions conducted by supervisors on how best to conduct fieldwork operations.
- Ensured that confidential information was kept secure at all times during enumeration process.
- Contacted people through telephone, email and in-person to obtain pertinent data.
- Performed quality control checks on survey forms before submitting them for processing.
- Compiled statistical data from completed survey forms into a database system for analysis purposes.
- Utilized online resources such as GIS mapping programs for locating residences within assigned territories.
- Asked questions pertaining to name, age, religious preference and state of residency.
- Prepared reports on progress made in completing enumeration activities in assigned territory.
- Identified potential challenges related to obtaining accurate information from respondents.
- Resolved any discrepancies encountered while collecting data from households or individuals.
- Charted out plans to visit residents of specified cities.
- Met with supervisor daily to submit completed assignments and discuss progress.
Reports Analyst (GS-9)
Federal Emergency Management Agency
Washington
10.2016 - 12.2019
- Analyzed data trends to support disaster response planning initiatives.
- Developed comprehensive reports for internal stakeholders and external partners.
- Collaborated with cross-functional teams to gather necessary information for assessments.
- Maintained databases to ensure accurate and timely data retrieval for analysis.
- Assisted in creating training materials for new reporting systems and processes.
- Reviewed federal regulations to ensure compliance in reporting practices.
- Presented findings to management to inform decision-making processes effectively.
- Facilitated workshops to enhance team understanding of data interpretation methods.
- Conducted data analysis and created reports to track progress against goals.
- Developed dashboards, scorecards and other visualizations to present key performance metrics.
- Performed quality assurance on all generated reports prior to release to ensure accuracy and integrity of information presented.
- Utilized SQL queries to extract relevant data from databases for report generation.
- Explored alternative methods of presenting complex datasets that would be more easily understood by end users.
- Documented best practices related to report generation process so that others could utilize them when needed.
- Collaborated with leaders to determine client needs and complete assessments of business models and challenges.
- Collaborated with IT teams to develop new methods of collecting, storing, and presenting data in order to improve the efficiency of report generation processes.
- Drafted monthly ad hoc reports to address client requirements.
- Drafted and formatted reports in alignment with data quality requirements.
- Calculated average YTD turnover, including turns per week and turnover percent.
- Utilized pivot tables to automate AR aging report updates.
- Created and maintained required databases, spreadsheets and tracking mechanisms.
- Salary: $68,324
- Utilized advanced Excel formulas and functions to support infrastructure.
- Liaised with other departments to foster efficiency and determine future reporting requirements.
- Drafted standard operating procedures for department.
- Monitored business functions to gather data for reports.
- Assessed and prioritized departmental reporting needs, functions, and strategies, and reported findings to management.
- Boosted process efficiency through spreadsheet development to enhance tracking and reporting procedures.
General Clerk I - Security Specialist (Contractor)
Department of Labor
Washington
08.2013 - 10.2016
- Maintained accurate filing systems for documents and records.
- Coordinated scheduling for meetings and appointments effectively.
- Managed inventory of office supplies and ordered replacements.
- Supported team members with clerical tasks as needed.
- Collaborated with departments to streamline administrative processes.
- Scanned documents into digital format for storage purposes.
- Answered incoming calls in a professional manner.
- Created new client files and updated existing ones with relevant information.
- Responded to requests by preparing and sending files and documents.
- Assisted with data entry, filing, sorting mail, and other office duties.
- Resolved customer inquiries in a timely manner.
- Greeted customers and answered questions regarding services provided.
Executive Assistant (Contractor)
CTI Global Solutions Inc
Arlington
02.2010 - 08.2013
- Maintained electronic records such as calendars, directories, spreadsheets, and databases to produce items like correspondences, memos, publications, manuscripts and reports.
- Answered routine, technical inquiries and refer questions to the proper party. Performed multiple administrative support functions to support procurement property accountability, facilities management and recording pertinent data from multiple administrative support systems.
- Responding to administrative and programmatic problems, Conducting briefings on special projects and sensitive administrative or programmatic issues, Preparing briefing materials, talking points, and executive summaries to be reviewed by the official.
- Served as a clerical staffer within the federal government by providing comprehensive administrative support to Department of Defense (DOD) administrative mission.
- Collecting and conducting ongoing analysis of key program performance data and metrics.
- Served as a source of temporary assistance during periods of peak workloads by providing an immediate source of backup clerical support to fill temporary absences of clerical employees.
- Organized data requested. Use Microsoft word software and printing equipment to create, copy, edit, store, retrieve and print a variety of standardized documents. Complete work independently in timely manner with previous instructions and standard procedures.
- Salary: $40,280
Education
CompTIA+ - Cyber Warrior
BCCC
Baltimore, MD 10.2025 - 02.2026
Bachelor of Science - Software Engineering
University of Maryland Global Campus
Hyattsville, MD 02.2017 - 06.2018
Bachelor of Science - Computer Engineering
Howard University
Washington, DC 08.2008 - 05.2012
Little Rock Central High
Little Rock, ARSkills
- Database management
- Project management
- Training facilitation
- Staff development
- Troubleshooting and problem solving
- Report generation
- Business and operations management
- Client relations
- Onboarding and orientation
- Crisis management
- Project leadership
- FLUENT IN Spanish and American Sign language
- Team Liaison
- Executive Team Leadership
- Hardware installation
- Help desk support
- System configuration
- Network administration
- Printer support
- Active Directory management
- Software installation
- Analytical thinking
- Virtualization technologies
Timeline
CompTIA+ - Cyber Warrior
BCCC
10.2025 - 02.2026
Operations Team Manager
Emerge, Inc
07.2023 - 07.2024
Security Officer
BTI SECURITY- USG &PSHQ CONTRACTS
05.2022 - 07.2023
Paraprofessional Substitute
New Generation Child Development Center
03.2021 - 12.2021
Census Enumerator
U.S. Department of Commerce
03.2020 - 03.2021
Bachelor of Science - Software Engineering
University of Maryland Global Campus
02.2017 - 06.2018
Reports Analyst (GS-9)
Federal Emergency Management Agency
10.2016 - 12.2019
General Clerk I - Security Specialist (Contractor)
Department of Labor
08.2013 - 10.2016
Executive Assistant (Contractor)
CTI Global Solutions Inc
02.2010 - 08.2013
Bachelor of Science - Computer Engineering
Howard University
08.2008 - 05.2012
Little Rock Central High