Jazzmyn Horton
Baltimore
Summary
Dynamic professional with strong communication and organizational skills, eager to thrive in a challenging environment that fosters growth and development. Proven ability to quickly learn new tasks and adapt seamlessly to diverse responsibilities. Committed to leveraging and enhancing administrative and customer service expertise in a Lead Budtender or Manager role, contributing effectively to team success and customer satisfaction. Passionate about creating positive experiences while driving operational excellence in the industry.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Receptionist
GoldLeaf
08.2023
- Checked in patients, verified ID/eligibility, and updated records
- Provided product knowledge and phone order assistance
- Maintained reception cleanliness, managed packages, and monitored waitlist flow
- Greeted clients warmly and managed reception area to create welcoming environment.
- Trained new staff on front desk operations and customer service protocols for seamless integration.
Phone Concierge Lead
GoldLeaf
07.2024 - 07.2025
- Manage patient communications via phone, email, and in-person; resolve billing issues and coordinate with payment processors
- Lead inventory tracking and restocking at HQ; receive shipments and manage supply needs
- Assist with HR tasks, including training new employees and handling internal requests
- Support digital marketing efforts by helping produce social media content
- Fulfill online orders, assist with deliveries, and provide backup at reception
- Coordinated guest services and tailored recommendations for alternative therapies.
Budtender
GreenLabs
09.2025 - Current
- Assisted customers in selecting cannabis products based on individual needs and preferences.
- Educated patrons on product benefits, effects, and responsible usage.
- Processed transactions accurately using point-of-sale systems.
- Maintained cleanliness and organization of the retail space to enhance customer experience.
- Monitored inventory levels and restocked products as needed to ensure availability.
- Provided exceptional customer service, resolving inquiries and concerns promptly.
- Stayed informed about industry trends and new product offerings to better serve clientele.
- Participated in ongoing education efforts regarding cannabis laws and regulations, staying up-to-date on industry changes to ensure compliance at all times.
Education
Associate’s Degree - Communication Studies
Baltimore County Community College
Owings Mills, MD12.2023
High School Diploma - undefined
Franklin High School
Reisterstown, MD05.2017
Skills
- Phone Support & Call Management
- Billing Dispute Resolution
- Patient Services
- CRM & Scheduling Tools
- Inventory Coordination
- Training & Onboarding Support
- Organization skills
- Time management
- Telephone skills
- Data entry
Certification
- Responsible Vendor Training, GoldLeaf - Valid for 1 year
- Responsible Vendor Training, GreenLabs - Valid 1 year
Timeline
Budtender
GreenLabs
09.2025 - Current
Phone Concierge Lead
GoldLeaf
07.2024 - 07.2025
Receptionist
GoldLeaf
08.2023
High School Diploma - undefined
Franklin High School
Associate’s Degree - Communication Studies
Baltimore County Community College