J. Christopher Aiello
Marriottsville
Summary
Dynamic Senior Manager with a proven track record at Bernstein Management Corporation, excelling in training delivery and employee development. Expert in budget management and vendor coordination, I have successfully designed impactful training programs that enhanced onboarding processes and improved performance evaluations, fostering a culture of continuous improvement and exceptional customer service.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Senior Manager, Training and Development
Bernstein Management Corporation
Washington
02.2016 - Current
- Designed and implemented training programs for all employees, enhancing onboarding and development processes.
- Managed training budget, ensuring effective allocation of resources across programs.
- Coordinated vendor training sessions, including Fair Housing, Leadership, and Sales Training.
- Oversaw Performance Management Program, including New Hire Report Cards and Annual Reviews.
- Trained managers on performance evaluation processes to improve assessment accuracy.
- Led team of trainers responsible for new hire and current employee training delivery.
History and English Teacher
Diocese of Wilmington
Easton
08.2005 - 07.2025
- Developed assessments to evaluate student progress in English language development.
- Evaluated classroom performance to generate comprehensive progress reports.
- Fostered a collaborative learning environment tailored to individual educational needs.
- Established clear objectives and requirements to ensure consistent educational standards.
- Enhanced student learning through structured classroom discussions that built on lectures.
- Integrated History and English by assigning relevant readings and historical sources for discussion.
Property Manager
Bernstein Management Corporation
Washington
03.2012 - 02.2016
- Managed 150-unit multimillion dollar property, ensuring exceptional daily customer service.
- Oversaw Leasing, Finance, and Maintenance teams to optimize operational efficiency.
- Coordinated Capital Expenditure Projects involving multiple contractor vendors to enhance property value.
Creative
Apple Inc.
Annapolis
08.2009 - 10.2012
- Conducted hour-long personal training sessions focused on various Apple Computer functionalities.
- Educated clients on operating systems, creativity software, productivity tools, and professional photography applications.
Education
BACHELOR OF ARTS - History
University of Delaware
Newark, DE05.2002
Skills
- Diverse team management
- Training delivery
- Team leadership
- Customer service
- Employee development
- Instructional design
- Microsoft Office 365
- Video creation software - Camtasia
- Virtual training platforms - Zoom and Teams
- Property management software - Yardi
- Performance management
- Budget management
- Effective communication
- Project management
- Vendor coordination
Certification
- ATD Intensive Virtual Conference, Generative AI in Learning and Development, August 2024
- Instructional Design Certificate, Association for Talent Development, July 2022
- Presentation Mastery I, Toastmasters International, January 2021
- Disney's Approach to Leadership Excellence, Disney Institute, October 2019
- Whil Mindful Leader, Whil Concepts Inc., July 2017
- Property Managers License, DC Government, May 2016
- Eagle Scout, Boy Scouts of America, April 1998
References
References available upon request.
Timeline
Senior Manager, Training and Development
Bernstein Management Corporation
02.2016 - Current
Property Manager
Bernstein Management Corporation
03.2012 - 02.2016
Creative
Apple Inc.
08.2009 - 10.2012
History and English Teacher
Diocese of Wilmington
08.2005 - 07.2025
BACHELOR OF ARTS - History
University of Delaware