JEAN SPENCER
North East,MD
Summary
Detail-oriented and multi-faceted professional with 15+ years of experience in handling administrative operations including organizing confidential data, and communicating effectively across departments with senior leaders, nurses, personnel, and valued clientele. Demonstrate proven track record in structuring and coordinating large-scale events from concept-to-completion while collaborating with staff, vendors, and participants to ensure customer satisfaction. Possess interpersonal communication skills with a proven ability to excel in fast-paced working environments.
Overview
27
27
years of professional experience
Work History
Administrative Assistant II
Christiana Care Health System
02.2023 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Created and maintained databases to track and record data.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Developed strategies to streamline and improve office procedures.
- Drafted correspondence and other documents for CEO and department heads in company's voice.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Established administrative work procedures to track staff's daily tasks.
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
- Performed research to collect and record industry data.
- Organized logistics for caregivers, running bed board for 30 caregivers daily to optimize for greatest efficency
Administrative Assistant
Recovery Centers of America
01.2022 - 10.2022
- Provided executive level support to VP of Business Development, CIO, and multiple C- suite level employees
- Managed complex calendars, meeting schedules, expense reporting, accounts payable, and invoicing
- Made travel arrangements, managed logistics for conferences, and facilitated new employee onboarding procedures
- Managed the IT budget for maximum efficiency
Administrative Assistant/ Front Desk
Advantage Psychiatric Services
01.2018 - 01.2022
- Answered multi line phone, scheduled patients, verified insurances, worked with psychiatrists and therapists in requesting and sending patient records and medication authorizations
- Supported psychiatrist with checking patient vitals
- Utilized Optum, Word, Excel, insurance sites and sent reports all while keeping HIPAA
- Worked with senior manager of office, CEO, as well as other offices managers
Case Manager
Kennedy Health-Pain Relief and Wellness
01.2018 - 01.2022
- Served as a liaison between Kennedy Health Center and its patients by assisting doctor in supervising all aspects of the clinic, including handling patient grievances
- Facilitated patient orientation, treatment schedules, and financial consultations
- Trained all new Case Managers, ensuring that they delivered high-quality costumer service at all times.
Administrative Assistant
Cooper University Hospital
01.2010 - 01.2017
- Performed an integral administrative and executive assistant role for up to 12 personnel, thus earning increased responsibilities based on consistent performance excellence
- Streamlined multiple calendars, meetings, and schedules
- Consistently met challenging goals and objectives in alignment with requirements and strict timelines by prioritizing, coordinating, and scheduling daily activities.
Administrative Assistant/Critical Care
Cooper University Hospital
01.2010 - 01.2015
- Delivered high quality general administrative support to high level medical personnel
- Assisted in resolving administrative problems as well as drafting and modifying documents including correspondence, reports, drafts, memos, and emails
- Performed conflict resolution and mediation while coordinating activities to handle emergency services and delivering charts on short notice for medical staff and patients
Customer Service Associate
Aramark and Lockheed Martin
01.2009 - 01.2010
- Executed outstanding customer interaction by studying products, services, and customer service processes
- Accomplished customer service and organization mission as well as ensured error- proof money transactions, earning increased responsibilities based on performance excellence
- Efficiently developed and implemented customer services while handling multiple roles including cashier, food services, customer transactions, opening and closing locations, and end-to-end store management
Sales Associate
Comcast
01.2007 - 01.2008
- Performed troubleshooting, upselling, and arranged service calls
- Handled multi-line phone systems, executing problem-solving during customer engagements
- Managed multiple projects simultaneously in a fast-paced work environment
Sales Associate
Victoria’s Secret
01.2006 - 01.2007
- Consistently met and exceeded sales goals
- Delivered high quality customer service while working in a fast-paced environment
Receptionist & Secretary
Walter W. Spencer & Associates
01.1997 - 01.2001
- Performed an integral administrative role while collaborating with a team of 5 and working closely with the owner
- Coordinated with contractors and sales personnel, performing office administrative responsibilities including creating 400-page specifications, billing procedures, client correspondences, Excel spreadsheets, and accounting for monthly billing
- Managed projects and vendors while coordinating and executing initiatives in alignment with all requirements
- Set up webinars, conference calls, and completed all office responsibilities including faxing and printing
Sales Associate
Nordstrom
01.2008
- Achieved target sale goals and quotas while delivering premium customer-centered services along with operating cash registers, managing financial transactions, and balancing drawers
- Accomplished department’s sales goals on a monthly, quarterly, and yearly basis
- Enhanced long-term customer relations to generate repeat clientele and increased revenue while leveraging consultative solution selling abilities to perform upselling and cross-selling regarding high-end merchandise
Education
Certified Medical Assistant CCMA, CCAA Cardiopulmanary Resusication- National Health Career Association (NHA) -
Camden County College
2011
Allied - undefined
Health Medical Assistant, CDM Institute
2010
Skills
- New Business Development
- 10-Key Proficiency
- OSHA Compliance
- Filing
- Contract Agreement Preparation
- Document Retrieval
- Strategic Planning
- Recordkeeping
- Employee Training
- Travel Administration
- Meeting Minutes
- Account Reconciliation
- Documentation
- Administrative Support
- Budgeting
- Healthcare Common Procedure Coding System (HCPCS)
- Typing Proficiency
- Time Management
Timeline
Administrative Assistant II
Christiana Care Health System
02.2023 - Current
Administrative Assistant
Recovery Centers of America
01.2022 - 10.2022
Administrative Assistant/ Front Desk
Advantage Psychiatric Services
01.2018 - 01.2022
Case Manager
Kennedy Health-Pain Relief and Wellness
01.2018 - 01.2022
Administrative Assistant
Cooper University Hospital
01.2010 - 01.2017
Administrative Assistant/Critical Care
Cooper University Hospital
01.2010 - 01.2015
Customer Service Associate
Aramark and Lockheed Martin
01.2009 - 01.2010
Sales Associate
Nordstrom
01.2008
Sales Associate
Comcast
01.2007 - 01.2008
Sales Associate
Victoria’s Secret
01.2006 - 01.2007
Receptionist & Secretary
Walter W. Spencer & Associates
01.1997 - 01.2001
Certified Medical Assistant CCMA, CCAA Cardiopulmanary Resusication- National Health Career Association (NHA) -
Camden County College
Allied - undefined
Health Medical Assistant, CDM Institute
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