Jeanne Sumaya
District Heights
Summary
Dedicated professional with a strong work ethic and a proven track record in customer service. Known for attention to detail and reliability, consistently enhancing customer satisfaction through hospitality and effective problem-solving.
Overview
2
2
Languages
2
2
years of professional experience
Work History
Front of House Cashier
Manila Mart
Beltsville, MD
05.2026 - Current
- Provided exceptional customer service, consistently receiving positive feedback from patrons and management alike.
- Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
- Maintained a clean and organized workspace, contributing to an inviting atmosphere for guests.
- Handled cash and credit transactions accurately, minimizing discrepancies.
- Supported inventory management efforts by stocking shelves, condiments stations, or merchandise displays as needed during shifts.
- Collaborated with fellow staff members to resolve any guest concerns or issues promptly, ensuring repeat business.
- Worked a flexible schedule and extra shifts to meet business needs.
Beauty Concierge
Nordstrom Rack
Lanham, MD
05.2024 - 03.2026
- .Assisted clients in selecting appropriate skincare regimens based on their specific skin type and concerns, leading to increased repeat business.
- Created a welcoming and positive atmosphere in-store by maintaining a clean, organized, and visually appealing display area.
- Developed promotional displays that highlighted seasonal products, increasing customer interest and engagement.
- Increased sales through effective cross-selling and up-selling techniques, tailored to individual client needs.
- Developed strong rapport with clientele through attentive listening skills and genuine empathy toward their individual needs or concerns.
- Identified opportunities for upselling additional products or services based on client preferences during consultations.
- Maintained excellent counter hygiene standards by frequently cleaning display units, testers and tools.
- Boosted brand awareness through engaging product demonstrations and sharing expert knowledge on current trends in the beauty industry.
Education
High School Diploma -
Charles Herbert Flowers High School
Springdale, MDSkills
- Customer service excellence
- Strong work ethic
- Problem-solving
- Attention to detail
- Clear communication
- Punctuality
- Money handling
- Credit card processing
- POS system operations
- Merchandise restocking
- Workspace maintenance
- Teamwork
All-Star Employee of the Quarter
Awarded during my 2nd month working at Nordstrom Rack as a result of a significant boost of sales and organization at the Beauty section.
Languages
English
Filipino
Timeline
Front of House Cashier
Manila Mart
05.2026 - Current
Beauty Concierge
Nordstrom Rack
05.2024 - 03.2026
High School Diploma -
Charles Herbert Flowers High School