Jeffery Hodge
Newmarket
Summary
Seasoned Operations Manager and talented leader with 20 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
15
15
years of professional experience
Work History
Operations NCO
US Army
11.2023 - Current
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Analyzed and reported on key performance metrics to senior management.
- Handled administrative requirements, maintained records and submitted operational reports.
Transportation NCO
US Army
08.2020 - 11.2023
- Managed loading, unloading and safety of all personnel, cargo and equipment.
- Operated with safety and skill to avoid accidents and delays.
- Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.
- Dropped and hooked trailers and changed configuration of equipment.
- Oversaw handling and transportation of more than $1,000,000 in equipment while deployed to Kuwait.
- Maintained proficiency in tactical planning options and convoy defense techniques.
Store Manager
Jos. A. Banks Clothier
10.2017 - 08.2020
- Completed point of sale opening and closing procedures.
- Supervised guests at front counter, answering questions regarding products.
- Rotated merchandise and displays to feature new products and promotions.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
Quality Assurance Manager (Contracts)
Diamond Resorts International - Orlando Office
02.2013 - 09.2017
- Tracked contracts for sales management and issued regular tracking reports covering current status and upcoming milestones.
- Managed, supervised and controlled execution of contracts ranging from $10,000 to $100,000.
- Onboarded and trained new staff to keep team efficient and prepare team members to effectively handle demands of simultaneous and large-scale contracts.
- Monitored staff organization and suggested improvements to daily functionality.
Motor Transport Operator
US Army
10.2009 - 02.2013
- Responded quickly and calmly in emergency situations.
- Completed preventive maintenance and mechanical repairs on vehicles.
- Oversaw handling and transportation of more than $1,000,000 in equipment while deployed to Iraq and Afghanistan.
- Completed routine maintenance on truck to keep in working order.
- Managed efficient unloading of freight, inspected merchandise, and documented customer concerns for supervisor.
Education
Bachelor of Science - Business Management
University of Phoenix
Tempe, AZ02-2024
Skills
- Operational analysis
- Personnel management
- Performance reporting
- Incidents management
- Customer relationship management (CRM)
- Negotiations expert
- Microsoft office expertise
- Performance evaluations
- Customer service
- Store operations oversight
- Process improvements
- Strategic thinker
Timeline
Operations NCO
US Army
11.2023 - Current
Transportation NCO
US Army
08.2020 - 11.2023
Store Manager
Jos. A. Banks Clothier
10.2017 - 08.2020
Quality Assurance Manager (Contracts)
Diamond Resorts International - Orlando Office
02.2013 - 09.2017
Motor Transport Operator
US Army
10.2009 - 02.2013
Bachelor of Science - Business Management
University of Phoenix
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