Jeffrey Hoffman
Easton
Summary
Expertise in operational management and team leadership, successfully streamlining processes to enhance efficiency. Proven ability to coach and develop staff, ensuring compliance with safety regulations and high service standards. Strong relationship builder, adept at addressing customer needs and driving sales through effective communication.
Overview
31
31
years of professional experience
Work History
Field OP Manager
Culligan Water
Gambrills
10.2024 - Current
- Managed daily operations of water treatment and delivery services.
- Supervised staff to ensure compliance with safety standards and regulations.
- Coordinated training programs for new employees on equipment usage.
- Oversaw inventory management and procurement of supplies and materials.
- Collaborated with sales teams to address customer service inquiries effectively.
- Led process improvement initiatives to enhance operational efficiency.
- Conducted regular evaluations of team performance and workflow effectiveness.
- Evaluated staff performance regularly and documented issues for improvement.
- Provided coaching and mentorship to team members to improve their job skills.
- Recruited and hired qualified candidates to fill open positions.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Facilitated team meetings and individualized coaching sessions to drive performance improvements.
- Led a team of 14 employees, ensuring high productivity and excellent customer service.
- Improved team morale and retention through recognition programs and career development opportunities.
- Maintained accurate records of deliveries and customer interactions using company software.
- Trained new drivers on best practices for delivery routes and customer service standards.
- Collaborated with team members to streamline logistical processes for better operational efficiency.
- Responded promptly to customer inquiries, resolving issues to maintain high satisfaction levels.
Sales Service Representative
CINTAS, Professional Uniform and Facility Services
06.2003 - 06.2024
- Cross-sold and upsold products to customers based on solid understanding of current and forecasted needs.
- Engaged existing accounts to enhance sales using proactive, relationship-driven contact strategies, fostering customer loyalty.
- Maintained [Number]% conversion rate on new contacts by using persuasive communication skills.
- Offered knowledgeable insight into available products and services as well as competitor activities to help consumers make informed decisions.
- Informed senior managers about sales activities, inventory, and metrics through timely reports to support strategic decision-making.
- Handled sales paperwork and payments with high degree of accuracy to minimize recordkeeping errors.
- Troubleshot sales and service operations, identifying issues to enhance profitability and implement positive organizational changes.
- Maintained up-to-date knowledge of product and service changes.
Plant Manager/Machinist
Apogee Designs
01.1995 - 03.2003
- Led all levels of employees and managers to enhance operational cohesion and align efforts with company goals.
- Directed teams and programs to boost productivity and optimize facility output.
- Maximized plant safety through proactive strategies and well-structured training.
- Reduced costs by eliminating materials waste and unnecessary labor hours.
- Fostered a collaborative work environment to inspire and engage staff in achieving company objectives.
- Created plant policies and procedures for safe and productive operations.
- Managed personnel by implementing company policies, procedures, work rules, and disciplinary action.
Education
High School Diploma -
Kenwood High
Baltimore, MD06-1985
Skills
- Project management
- Operations knowledge
- Resource allocation
- Inventory management
- Operational efficiency
- Safety compliance
- Work planning and prioritization
- Schedule management
- Priority management
- Team leadership
- Workforce development
- Account management
- Sales strategy development
- Customer service excellence
- Client relationship management
- Relationship building skills
- Team collaboration
- Multitasking organization
- Problem-solving abilities
- Time management proficiency
- Attention to detail
- Conflict resolution
- Effective communication
- Team onboarding
Additional Information
CDL B License
Timeline
Field OP Manager
Culligan Water
10.2024 - Current
Sales Service Representative
CINTAS, Professional Uniform and Facility Services
06.2003 - 06.2024
Plant Manager/Machinist
Apogee Designs
01.1995 - 03.2003
High School Diploma -
Kenwood High