Jeffrey Scott Goodman
Germantown
Summary
Dynamic automotive professional with extensive experience at Sport Chevrolet and Honda, excelling in sales management and customer service. Proven track record of increasing car sales through strategic market research and effective team building. Skilled in financial analysis, I foster strong relationships and drive operational success in fast-paced environments.
Overview
21
21
years of professional experience
Work History
Manager
Braddock Motors Sales and Service LLC
Braddock Heights
11.2023 - 04.2025
- Delegated work to staff, setting priorities and goals. Over seeing sales from start to finish. Making sure all paperwork is complete and compliant for bank funding and MVA Titling.
Chevrolet and Honda Used Car Director
Sport Chevrolet and Honda
Silver Spring
02.2004 - 04.2025
- Resolved customer complaints quickly and efficiently while maintaining a professional demeanor.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Analyzed customer feedback to identify areas for improvement in sales processes.
- Achieved increase in new and used car sales. ?
- Proposed or approved modifications to project plans.
- Resolved customer complaints regarding vehicle condition or pricing issues.
- Mentored and trained sales staff on sales techniques and overcoming objections to achieve quotas.
- Successfully oversaw sales operations in thriving dealership by hiring talented personnel and initiating positive relationships within community.
- Increased overall car sales by implementing promotion. ?
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Oversaw acquisition, services, and repairs to bring vehicles up to showroom standard for retail sale.
- Established relationships with local banks and financial institutions offering loans for used car purchases.
- Recruited, trained, and managed a team of sales associates focused on selling pre-owned vehicles.
- Created marketing campaigns designed to attract more buyers for used cars.
- Monitored market trends for pricing of used vehicles.
General Manager
Fastlane Car Sales
Hagerstown
09.2020 - 11.2023
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
- Administered employee discipline through verbal and written warnings.
- Conducted market research to identify trends, opportunities, and threats in the industry.
- Delegated work to staff, setting priorities and goals.
- Performed routine audits of internal controls in order to maintain accuracy of financial records.
- Guided management and supervisory staff to promote smooth operations.
- Assisted in the recruitment process by interviewing potential candidates for open positions.
- Developed service and sales strategies to improve retention and revenue.
New Chevrolet and Cadillac Manager
Fitzgerald Auto Mall Frederick Md
Frederick
02.2018 - 09.2020
- Completed day-to-day duties accurately and efficiently.
- Enhanced team morale and retention through recognition programs and career development opportunities.
- Coached, mentored and trained team members in order to improve their job performance.
- Delegated work to staff, setting priorities and goals.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Conducted performance evaluations, providing feedback and coaching for team development.
- Established processes to ensure efficient workflow throughout the organization.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Implemented quality control measures to uphold company standards.
- Managed inventory levels to meet demand without overstocking, reducing waste.
Used Vehicle Manager
Criswell Acura In Annapolis
Annapolis
02.2016 - 02.2018
- Negotiated with customers on the purchase price of used vehicles.
- Performed administrative tasks such as preparing reports, filing paperwork, tracking expenses.
- Monitored inventory levels of used vehicles and placed orders when necessary.
- Resolved customer complaints regarding sales and service.
- Conducted periodic reviews of dealership performance metrics related to sales goals, revenue targets, profitability margins.
- Coordinated with auto mechanics to ensure that all repairs have been completed prior to sale of a vehicle.
- Developed pricing policies for used vehicle sales.
- Created strategies for increasing sales of used vehicles.
Education
High School Diploma -
Springbrook High School
Silver Spring, MD06-1975
Skills
- Sales management
- Customer service
- Inventory management
- Team building
- Financial analysis
- Market research
Teaching Others
- One of the things I am most proud of is the people that have worked for me over the years have gone on to be exceptional automotive managers.
Timeline
Manager
Braddock Motors Sales and Service LLC
11.2023 - 04.2025
General Manager
Fastlane Car Sales
09.2020 - 11.2023
New Chevrolet and Cadillac Manager
Fitzgerald Auto Mall Frederick Md
02.2018 - 09.2020
Used Vehicle Manager
Criswell Acura In Annapolis
02.2016 - 02.2018
Chevrolet and Honda Used Car Director
Sport Chevrolet and Honda
02.2004 - 04.2025
High School Diploma -
Springbrook High School
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