JEISSON ACOSTA
Owings
Summary
Effective leader and problem-solver which excels at multitasking and decision making. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Exceptional at taking orders with a hardworking mentality. Bilingual and highly committed to ensuring quality of services.
Overview
12
12
years of professional experience
Work History
Rehabilitation Specialist
Southern Maryland Community Network
03.2020 - Current
- Prepared and maintained records and case files detailing clients' personal and eligibility information, services provided and relevant correspondence.
- Liaised with community partners to enhance employment opportunities for individuals with disabilities.
- Consulted with interdisciplinary teams to enhance coordination of care, establish medical clearance and determine optimal timing of further interventions.
- Coordinated community resources and secured referrals.
- Assisted clients in exploring career options and vocational goals.
- Assisted individuals with addressing disabilities and developing career plans.
- Customized vocational exploration activities to identify self-determined rehabilitation needs and goals.
- Led vocational assessments for clients with physical, emotional, intellectual and behavioral disabilities.
Cashier/Phone Specialist
Metro PCS
01.2015 - 08.2018
- Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.
- Organized weekly sales reports for the sales department to track product success.
- Earned "Top Seller" for four consecutive quarters in 2018.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
Group Leader
YMCA LYNN
02.2016 - 06.2018
- Organized activities that developed children's physical, emotional and social growth.
- Redirected children to encourage safe, positive behaviors.
- Created weekly lesson plans for activities.
- Established and maintained a safe play environment for the children.
- Directed employees, set schedules and prioritized work assignments.
- Trained new team members by relaying information on company procedures and safety requirements.
- Delegated tasks strategically and monitored progress for timely completion.
- Resolved conflict quickly to limit operational disruption and maintain positive, productive working environments.
Cashier, Furniture Associate
Biglots.inc
03.2012 - 01.2016
- Served as liaison between customers, store personnel and various store departments.
- Confirmed that appropriate changes were made to resolve customer's problems.
- Trained new employees on company customer service policies and service level standards.
- Mentored new team members on registers, meeting customer needs, maximizing group performance and maintaining high satisfaction with customers.
- Maintained organized and clean customer areas by completing daily recovery checklists.
- Worked flexible schedule and extra shifts to meet business needs.
Education
Associate of Science - Developmental Disabilities
North Shore Community College
Danvers, MA2019
High School Diploma -
Lynn English High School
Lynn, MA2014
Skills
- Fluent in [Spanish]
- Case Management
- Pain Management Techniques
- Staff Management
- Client Advocacy
- Rehabilitation Planning
- Referral Coordination
- Rehabilitation Treatment Planning
- Community Outreach
- Client Records Management
- Medical Recordkeeping
- Community Resources
- Records Management
Timeline
Rehabilitation Specialist
Southern Maryland Community Network
03.2020 - Current
Group Leader
YMCA LYNN
02.2016 - 06.2018
Cashier/Phone Specialist
Metro PCS
01.2015 - 08.2018
Cashier, Furniture Associate
Biglots.inc
03.2012 - 01.2016
Associate of Science - Developmental Disabilities
North Shore Community College
High School Diploma -
Lynn English High School
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