Jenell Robinson
Baltimore
Summary
Experienced professional with a background in employee training and payroll administration, adept at conducting regular meetings to assess team progress and identify improvement areas. Demonstrated ability to maintain accurate records of attendance and payroll information while ensuring compliance with safety protocols and regulatory standards. Proven track record in coaching and mentoring team members, contributing to enhanced job performance and team cohesion. Skilled in customer service and attention to detail, with experience in inventory management and discrepancy investigation.
Overview
16
16
years of professional experience
Work History
EVS Housekeeper
GBMC HealthCare - Greater Baltimore Medical Center
Towson
08.2022 - 11.2024
- Sanitized patient rooms after discharge using appropriate chemicals and supplies.
- Stocked linen closets with fresh linens on a daily basis.
- Demonstrated excellent customer service skills while interacting with guests and staff members.
Cashier
Giant Food Market
Baltimore
07.2021 - 01.2022
- Greeted customers and answered any questions they had about the store's products and services.
- Issued receipts, refunds, credits or change due to customers.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
Manager
McDonald’s
Baltimore
02.2009 - 06.2021
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Coached, mentored and trained team members in order to improve their job performance.
Order Picker
Amazon
Baltimore
10.2017 - 02.2018
- Prepared orders for shipment by wrapping packages securely with protective materials such as bubble wrap or foam padding.
- Followed established procedures for receiving incoming shipments and verifying contents against purchase orders.
- Investigated discrepancies between physical count of stock versus system-generated report totals.
Warehouse Package Handler
UPS
Baltimore
08.2017 - 10.2017
- Cleaned up spills promptly using appropriate cleaning supplies.
- Ensured compliance with company policies regarding safety, security and cleanliness of the warehouse premises.
- Unloaded incoming packages from delivery trucks and verified contents against shipping documents.
- Followed safety protocols when handling hazardous materials such as chemicals or inflammable liquids.
Education
Forest Park High School
Skills
- Employee training
- Payroll administration
- Team building
- Regulatory compliance
- Customer service
- Safety protocols
- Attention to detail
Timeline
EVS Housekeeper
GBMC HealthCare - Greater Baltimore Medical Center
08.2022 - 11.2024
Cashier
Giant Food Market
07.2021 - 01.2022
Order Picker
Amazon
10.2017 - 02.2018
Warehouse Package Handler
UPS
08.2017 - 10.2017
Manager
McDonald’s
02.2009 - 06.2021
Forest Park High School