Summary
Overview
Work History
Education
Skills
Timeline
Generic

Leslie Thompson

Upper Marlboro,MD

Summary

Qualified Front Desk Associate with hands-on experience in managing daily operations and ensuring seamless guest interactions. Efficiently handled administrative tasks while maintaining welcoming environment. Demonstrated excellence in communication and multitasking.

Overview

29
29
years of professional experience

Work History

Front Desk Associate

Spring Hill Suites by Marriott
05.2024 - Current
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Developed and maintained positive relationships with guests for satisfaction.
  • Trained new front desk agents on policies and procedures, ensuring consistent execution of hotel standards.
  • Collected room deposits, fees, and payments.

Front Desk Agent

Courtyard by Marriott
05.1996 - 05.2024
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Resolved guest issues promptly, resulting in positive feedback and return visits.
  • Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
  • Collaborated with housekeeping staff to ensure timely room availability and optimal guest experience.

Education

High School Diploma -

Largo High
Maryland

Skills

  • Time management
  • Problem-solving skills
  • Listening skills
  • Guest relations
  • Staff management
  • Customer service
  • Guest services

Timeline

Front Desk Associate

Spring Hill Suites by Marriott
05.2024 - Current

Front Desk Agent

Courtyard by Marriott
05.1996 - 05.2024

High School Diploma -

Largo High

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Leslie Thompson