- Hiking
- Camping
- Crafting and DIY Projects
- Reading
Jenifer Ayala
Silver Spring
Summary
Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel.
Dedicated to complete knowledge of company products and services for optimized customer service.
Enhanced cash accuracy by monitoring intake and deposits, and improved staffing efficiency through strategic scheduling. Bilingual in English and Spanish, adept in Dentrix Ascend, and committed to exceptional customer service and adaptability.
Overview
6
6
years of professional experience
Work History
Assistant Manager
Servicios Dentales Hispanos
10.2019 - Current
- Offered hands-on assistance to patients, assessing needs, and maintaining current knowledge of consumer preferences.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Maintained professional demeanor by staying calm when addressing unhappy or angry patients.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Education
High School Diploma -
Sherwood High School
Sandy Spring, MD06-2008
Skills
- Team collaboration
- Employee supervision
- Multitasking and organization
- Customer service
- Adaptability and flexibility
- Experienced in Dentrix Ascend
- Staff training and development
- Staff supervision
- Patient scheduling
- Bilingual: English and Spanish
- Insurance verification
Interests
Timeline
Assistant Manager
Servicios Dentales Hispanos
10.2019 - Current
High School Diploma -
Sherwood High School
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