Jennifer Kolacz
Baltimore,MD
Summary
Dynamic individual with hands-on experience in the medical profession and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Caregiver
Right at Home, Home Health Care
11.2023 - Current
- Assisted clients with daily living activities, promoting independence and enhancing quality of life.
- Provided companionship and emotional support, fostering positive relationships with clients.
- Administered prescribed medications and managed care plans in accordance with healthcare guidelines.
- Participated in ongoing professional development opportunities to stay current on best practices in caregiving techniques, enhancing the quality of care provided.
Optician
Charm City Optical
11.2021 - 11.2023
- Assisted customers in selecting eyewear that meets their visual and lifestyle needs.
- Calibrated seg heights and pupillary distance to customize eyeglass orders and create the perfect fit.
- Educated patients on proper lens care and usage for optimal visual health.
- Provided exceptional customer service by attentively listening to patient concerns and addressing them promptly.
- Enhanced patient understanding of vision care options through comprehensive explanations of insurance benefits and coverage.
Front Desk Receptionist
Express Care Urgent Care
09.2019 - 10.2021
- Managed up to 100 patient check-ins per day while ensuring smooth workflow and patient satisfaction.
- Trained new staff on front desk protocols, enhancing team performance and service quality.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Responded to patient inquiries, providing accurate information regarding services and procedures.
- Maintained electronic health records, ensuring data accuracy and confidentiality compliance.
Cashier
Party City
08.2014 - 09.2019
- Supervised daily cash operations, ensuring accuracy and compliance with company policies.
- Handled cash, credit, and returns while ensuring compliance with company policies.
- Adapted to high-volume periods while maintaining attention to detail in transactions.
- Participated in inventory management by maintaining the balloon center, restocking shelves, and organizing merchandise displays.
- Trained and mentored junior cashiers on register procedures and customer service techniques.
Education
High School Diploma -
Dundalk High School
Baltimore, MD05.2015
Skills
- Respectful and compassionate
- Time management
- First aid and safety
- HIPAA compliance
- Medical records management
- Problem-solving
- Multitasking and organization
Certification
First Aid
CPR
Timeline
Caregiver
Right at Home, Home Health Care
11.2023 - Current
Optician
Charm City Optical
11.2021 - 11.2023
Front Desk Receptionist
Express Care Urgent Care
09.2019 - 10.2021
Cashier
Party City
08.2014 - 09.2019
High School Diploma -
Dundalk High School