Jenna Mastalski
Arnold
Summary
Dynamic professional with a proven track record at Jersey Mike's Subs, excelling in team leadership and customer service. Recognized for enhancing employee morale and accuracy in cash handling, while effectively mentoring staff. Committed to strategic planning and goal setting, fostering a positive environment that drives performance and customer satisfaction.
Overview
4
4
years of professional experience
Work History
Assistant Manager
Jersey Mike's Subs
12.2023 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Coordinated with vendors for timely inventory replenishment, ensuring product availability.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
Private Nanny
Private Family Nanny
05.2023 - 10.2023
- Oversaw household duties such as light housekeeping tasks or running errands when required.
- Developed strong relationships with parents, maintaining open communication about each child''s progress and needs.
- Prepared healthy, age-appropriate snacks and meals.
- Built positive and nurturing environments to support child social and emotional growth.
- Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
- Organized engaging activities that incorporated age-appropriate educational components for cognitive development.
- Conducted regular safety checks and maintained a clean, hazard-free environment for the children at all times.
Assistant Teacher
Wee Lad and Lassie
08.2021 - 05.2023
- Ensured a safe and supportive learning environment by enforcing classroom rules and addressing behavioral issues promptly.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Worked with teachers to design lesson plans and coordinate activities for classes.
- Established positive relationships with parents through effective communication, fostering parental involvement in their children''s education.
- Provided one-on-one and group-based learning support focused on student progress.
- Supported lead teacher in organizing field trips, enhancing real-world connections to classroom content for increased understanding.
- Enhanced student motivation by recognizing and rewarding progress and achievements in timely manner.
- Facilitated small group learning sessions, providing personalized attention to students struggling with course material.
- Supported use of educational technology in classroom, enhancing learning experience.
- Collaborated with lead teachers to assess student performances and identify areas for improvement.
Education
Associate of Applied Science - Homeland Security
Anne Arundel Community College
Arnold, MD05-2023
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Team motivation
- Task delegation
- Goal setting
- Workload management
- Conflict resolution
- Strategic planning
- Orientation and training
Timeline
Assistant Manager
Jersey Mike's Subs
12.2023 - Current
Private Nanny
Private Family Nanny
05.2023 - 10.2023
Assistant Teacher
Wee Lad and Lassie
08.2021 - 05.2023
Associate of Applied Science - Homeland Security
Anne Arundel Community College
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