Jenna Parker
Frederick
Summary
Dynamic store manager skilled in team leadership, problem-solving, and customer service. Proven ability to optimize store operations and enhance employee training, ensuring compliance and high-quality customer experiences.
Overview
5
5
years of professional experience
Work History
Store Manager
Aldi
West Lebanon, IN
12.2025 - Current
- Managed daily store operations, ensuring compliance with company policies and procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Assisted with hiring, training and mentoring new staff members.
Assistant Manager
Aldi
Lafayette, IN
10.2022 - 12.2025
- Established and communicated job responsibilities and performance expectations to direct reports to ensure mutual understanding
- Participated in interview process for new hires
- Ensured store personnel adhered to inventory procedures, product handling guidelines, and cash control policies to minimize loss
- Ensured an appropriate resolution of customer concerns in leaders absence
- Assisted the direct leader with achieving the store payroll and total loss budget, inventory counts, and training new employees
- Complied with all established company policies and procedures
Assistant Manager/Shift Leader
Penn Station
Charlotte, NC
02.2021 - 06.2022
- Interacted with customers, resolved complaints and ensured exceptional customer service
- Worked flexible hours, including nights, weekends and holidays
- Maintained a fun and positive environment for employees while also fulfilling company expectations - This included inventory control, labor cost, cash flow and budget management
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
Education
Bachelor of Science - Exercise Science
Campbell University
Buies Creek, NC05-2020
Skills
- Multitasking and organization
- Team leadership
- Shift scheduling
- Customer service
- Problem-solving
Timeline
Store Manager
Aldi
12.2025 - Current
Assistant Manager
Aldi
10.2022 - 12.2025
Assistant Manager/Shift Leader
Penn Station
02.2021 - 06.2022
Bachelor of Science - Exercise Science
Campbell University