Jennifer A. Roberts
New Market,MD
Summary
Motivated HR Manager with background overseeing HR policies and procedures while supervising department staff. Expert at directing wide-ranging human resources responsibilities by tackling, prioritizing and delegating tasks to staff. Focus on remaining competitive among industry companies by creating desirable culture and programs.
Overview
27
27
years of professional experience
Work History
HR Manager
United States Army Reserve
10.2020 - 03.2024
- Managed employee relations, investigating and resolving conflicts to maintain a positive work environment.
- Implemented performance management systems, providing constructive feedback and coaching opportunities for employees.
- Oversaw payroll functions, ensuring accuracy while maintaining strict confidentiality standards for sensitive employee information.
- Led decision-making and implementation of HR policies, procedures, programs and functions.
- Conducted internal investigations related to harassment claims and other workplace conflicts, providing resolutions that preserved the integrity of the company''s values.
- Enhanced team workflows and employee job satisfaction by coordinating communication between managers and employees.
Small Group Instructor
UNITED STATES ARMY
08.2018 - 04.2020
- Provided instruction at a Master’s Degree level in accordance with the curriculum and operational procedures approved by the Army’s Command and General Staff Officer College.
- Earned instructor qualification, and satisfied all accreditation requirements to instruct mid-grade officers.
- Prepared and maintained student academic records in accordance with CGSOC policy and local instructor Standard Operating Procedure.
- Improved student writing skills through consistent feedback and constructive criticism on assignments.
- Enhanced student comprehension by using diverse teaching methods and multimedia tools.
- Developed strong rapport with students, ensuring they felt supported in their academic journey.
Commander
UNITED STATES ARMY
05.2016 - 07.2018
- Led 517 soldiers, improved evaluation timeliness - decreasing overdue reports by 20.6%, increased medical readiness by 8% overall.
- Conducted thorough performance evaluations, identifying key areas for improvement and driving measurable enhancements in unit dynamics.
- Mentored junior officers, promoting professional development and career advancement opportunities.
- Conducted thorough assessments of unit performance to identify areas for improvement and develop targeted action plans.
- Enhanced operational efficiency through the effective management of personnel and resources.
Teacher
SAINT MARY ON THE HILL CATHOLIC SCHOOL
07.2016 - 07.2018
- Designed and implemented engaging lesson plans for 25 students, enhancing grammar and religion skills.
- Cultivated positive relationships with parents, students, colleagues, administration, and other teaching staff to ensure the academic success of each student.
- Met with parents on academic and behavioral progress, stressing positives and indicating areas of improvement.
- Contributed to the curriculum development of the 7th Grade religion content for the Diocese of Savannah.
- Instructed two students in writing to compete and win, first and second place, in the Diocese of Savannah Annual Vocation Essay Contest in 2017.
Program Manager
UNITED STATES ARMY
08.2014 - 04.2016
- Developed, coordinated, and managed the timely execution of Human Resource programs.
- Facilitated and conducted training, provided technical advice, and guided HR Directorate and senior leaders on the implementation of civilian and military HR personnel policies and programs.
Deputy HR Director
UNITED STATES ARMY
02.2014 - 07.2014
- Strategized to improve personnel readiness for the entire command, taking the command from a readiness indicator ranking of 14 out of 15 to 5 out of 15 in Operational & Functional Commands in the Army Reserve.
- Reduced the number of personnel actions from 600 to 143 in two months through personal and team effort, overtime hours, and development of innovative solutions.
- Streamlined HR processes for increased efficiency and improved service delivery.
Military Personnel Analyst
Department of Defense
10.2010 - 02.2014
- Managed the onboarding process of more than 200 military reservists entering the command.
- Supported the reservists’ relocation services; unit sponsorship; and adjustments to pay/benefits/order issues.
- Managed sensitive personnel issues with discretion, fostering a trusting work environment for all employees.
Student Teacher
FOUNTAIN GREEN ELEMENTARY SCHOOL
08.2009 - 01.2010
- Created, prepared, and instructed more than 100 lesson plans including Word Work, CSI, Math, Science, and Creative Writing.
- Facilitated small group activities and one-on-one instruction to meet individual student needs.
- Worked with classroom teacher to learn about current standards and best practices.
Human Resource Manager
UNITED STATES ARMY
06.2007 - 08.2009
- Advocated for administrative precision and accuracy, uncovering and correcting a systemic installation-wide problem with the processing of pay and leave time for Reserve Soldiers, affecting 70% of the unit.
- Directly supervised a five-employee personnel resource department responsible for servicing a team of 175 members, overseeing the wounded and deceased personal effects of military members serving in Southwest Asia.
- Evaluated employee onboarding programs and presented strategic improvement recommendations to upper management.
Court Appointed Special Advocate for Savannah Chapter
CASA
01.2002 - 01.2004
- Improved child welfare by providing effective advocacy for children in the court system.
- Utilized strong interpersonal skills when interacting with children in difficult situations, building trust and rapport to gather vital information for their cases.
- Provided emotional support for children throughout the legal process, helping them feel safe and heard.
- Conducted interviews with parents, foster parents, school officials, and other individuals to better understand client's needs.
- Facilitated family reunification when appropriate by monitoring progress toward goals set forth in court-approved plans.
Counselor
THE OPEN DOOR, DRUG AND ALCOHOL CRISIS CENTER
01.1997 - 05.1998
- Demonstrated adaptability in handling diverse crisis scenarios, utilizing a range of techniques to address the unique challenges presented by each situation.
- Assisted individuals in managing stress and navigating through emotional challenges, promoting mental health awareness.
- Provided timely interventions for clients experiencing suicidal thoughts or self-harm behaviors, coordinating with emergency services when necessary.
Education
Certificate of Training - Instructor Course
Army University Center For Teaching And Learning Excellence, Command And General Staff College
Ft. Leavenworth, MO07.2018
Master of Arts - Teaching Elementary Education
University of Phoenix
Phoenix, AZ01.2010
Certificate - Personal Trainer and Nutrition
National Personal Trainers Institute
Vienna, VA2005
Post Baccalaureate Certificate - Counselor Education – Chemical Dependency
Penn State University
State College, PA2003
Bachelor of Arts - Clinical Sociology, Concentration in Juvenile Delinquency
Indiana University of PA
Indiana, PA12-1998
Skills
- Coaching for performance improvement
- Flexible problem-solving
- Collaborative team development
- Clear and concise communication
- Demonstrated leadership
- Effective relationship building
- Customer service
- Decision-making
- Documentation and reporting
- Policy implementation
- Workforce management
- Business administration
Timeline
HR Manager
United States Army Reserve
10.2020 - 03.2024
Small Group Instructor
UNITED STATES ARMY
08.2018 - 04.2020
Teacher
SAINT MARY ON THE HILL CATHOLIC SCHOOL
07.2016 - 07.2018
Commander
UNITED STATES ARMY
05.2016 - 07.2018
Program Manager
UNITED STATES ARMY
08.2014 - 04.2016
Deputy HR Director
UNITED STATES ARMY
02.2014 - 07.2014
Military Personnel Analyst
Department of Defense
10.2010 - 02.2014
Student Teacher
FOUNTAIN GREEN ELEMENTARY SCHOOL
08.2009 - 01.2010
Human Resource Manager
UNITED STATES ARMY
06.2007 - 08.2009
Court Appointed Special Advocate for Savannah Chapter
CASA
01.2002 - 01.2004
Counselor
THE OPEN DOOR, DRUG AND ALCOHOL CRISIS CENTER
01.1997 - 05.1998
Certificate of Training - Instructor Course
Army University Center For Teaching And Learning Excellence, Command And General Staff College
Master of Arts - Teaching Elementary Education
University of Phoenix
Certificate - Personal Trainer and Nutrition
National Personal Trainers Institute
Post Baccalaureate Certificate - Counselor Education – Chemical Dependency
Penn State University
Bachelor of Arts - Clinical Sociology, Concentration in Juvenile Delinquency
Indiana University of PA
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