Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jennifer Bain

Parkville,MD

Summary

To excel in Human Resources by bringing leadership ability and sharing a vision of organizational excellence, thereby promoting an “Employer of Choice” organization.

Senior executive with proven track record in driving growth and operational excellence. Adept at strategic planning, project management, and leveraging data to inform decisions. Strong focus on fostering team collaboration and adapting to changing business needs. Highly skilled in leadership, communication, and delivering impactful results.

Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Overview

24
24
years of professional experience
1
1
Certification

Work History

Senior Director of Human Resources

Broadmead
02.2020 - 05.2025
  • Responsible for the day-to-day functions of the Human Resource Department
  • Manage the HR team to include Recruitment, Operations Administrator and HR Coordinator
  • Manage and run the benefit program to include a total change of benefit providers in the 2023 benefit year
  • Process/Oversee the payroll process
  • Managed the integration of the payroll/HRIS system to UKG Ready
  • Oversee transactions of the Human Resource office
  • Oversee the new hire process to ensure all new hire files are accurate and meet federal and state requirements
  • Participate in the orientation new hires to the facility
  • Coordinate employee recognition functions
  • Perform and provide facility-wide human resources training to include payroll training to managers and staff, benefit availability and usage training, group counseling topics, financial preparedness, etc.
  • Manage the performance evaluation process including training supervisory personnel, notifying supervisors and managers of expected completion dates, managing facility goals to ensure goals are met
  • Manage the FMLA, Worker’s Comp and Unemployment for all staff
  • Manage and maintain the HRIS system UKGReady
  • Optimized project timelines by effectively delegating tasks and prioritizing workload among team members.
  • Developed strong relationships with key industry partners, fostering collaboration and mutual growth opportunities.
  • Directed design and execution of business transformation initiatives to drive performance, profit optimization and growth opportunities.
  • Fostered work culture of collaboration and inclusion to increase morale and reduce turnover.
  • Created an agile working environment, enabling rapid response to changing business needs without sacrificing quality or performance standards.
  • Achieved departmental goals by developing and implementing strategic plans and initiatives.
  • Established data-driven decision-making processes and implemented best practices in analytics to optimize performance across the organization.
  • Streamlined operations for increased efficiency with process improvements and automation.
  • Led cross-functional teams to successfully launch new products, meeting deadlines and budgets.
  • Grew talent pool by actively recruiting top-tier candidates from diverse backgrounds while implementing robust training programs for skill development across all levels of staff members.
  • Performed continuous evaluations of business facility, teams and policies to keep operations efficient and consistent.
  • Reduced employee turnover rates by creating a positive work environment with clear expectations and support systems in place.
  • Met with department supervisors and provided staff support to attain organizational goals.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Ensured timely processing of life event changes, diligently updating employee records as needed.
  • Assisted employees with benefits-related inquiries, ensuring prompt resolutions and increased satisfaction levels.
  • Managed continuous enrollment processes, as well as yearly enrollment periods.
  • Managed leave of absence requests, collaborating closely with HR colleagues to ensure proper documentation and adherence to company policies.
  • Collaborated with HR team members to design competitive benefits packages, attracting high-quality talent.
  • Managed annual open enrollment process, coordinating efforts across departments to ensure a smooth experience for all employees.
  • Streamlined benefits enrollment procedures for improved employee experience and reduced processing time.
  • Played active part in annual negotiations with providers.
  • Facilitated seamless onboarding experiences for new hires by providing comprehensive benefits orientation sessions.
  • Directed and controlled 401K, medical, dental, and vision benefit packages.
  • Partnered with third-party vendors to resolve issues related to benefit plans and streamline administrative tasks.
  • Located providers for employee medical, dental and life.
  • Coordinated wellness initiatives, fostering a healthy work environment and promoting employee engagement in personal wellbeing.
  • Implemented user-friendly online benefits portal, significantly improving employee access to information and enrollment options.
  • Managed benefits renewal process, assessing proposals and making recommendations for plan changes.
  • Assisted employees with inquiries regarding their paychecks, deductions, and other related issues, providing clear and concise communication.
  • Performed calculations in overtime, vacation, and sick hours to provide accurate data to payroll processing database.
  • Verified and submitted timekeeping information for accurate and efficient payroll processing.
  • Prepared year-end reports for W-2s and 1099s, ensuring accuracy and timeliness in tax filing.
  • Conducted regular reconciliations of general ledger accounts related to payroll transactions for accurate financial reporting purposes.
  • Investigated payroll variances and employee claims to resolve discrepancies and balance financial records.
  • Provided technical support to end-users, addressing issues promptly and maintaining high levels of customer satisfaction.
  • Partnered with cross-functional teams to develop solutions addressing unique business needs using available technologies within the HRIS environment.
  • Monitored system performance and recommended enhancements to improve overall efficiency and user satisfaction.
  • Assisted in talent management initiatives by utilizing advanced analytics capabilities within the HRIS platform to identify top performers and potential successors for key roles.
  • Optimized workflows within the HR department through continuous review and enhancement of existing HRIS configurations.
  • Reduced errors in payroll processing by integrating the HRIS system with third-party payroll providers.

Human Resource Director

ManorCare Ruxton
10.2019 - 02.2020
  • Responsible for the day-to-day functions of the Human Resource Department
  • Responsible for the recruitment and retention of nursing and non-nursing staff for a 179-bed facility. In my time there I eliminated agency use that had been used for multiple years
  • Organize and maintain employee files to ensure all information is current and complete, meeting state and federal requirements
  • Ensure that the references and backgrounds are acceptable of eligible applicants
  • Orient new hires to the facility
  • Coordinate employee recognition functions
  • Perform facility-wide human resources training including supervisor and manager training, harassment and discrimination prevention training, ADA training, and other training as requested by facility departments.
  • Oversee the recruitment process, including advertising for position vacancies, processing job applications, interviews, and notification of applicants.
  • Manage the performance evaluation process including training supervisory personnel, notifying supervisors and managers of expected completion dates, forwarding evaluation forms and routing and processing of completed evaluations.

Human Resource Director

CommuniCare Health Care
01.2015 - 10.2019
  • HR Manager/Senior HR Manager at Fayette Health and Rehab (3/17 – 10/2019)
  • Manage the day-to-day HR and payroll functions of the union facility (as seen at BridgePark)
  • Assist other facilities as the Senior HR

HR Manager

BridgePark Healthcare Center
01.2015 - 03.2017
  • Responsible for the day-to-day functions of the Human Resource Department
  • Responsible for the recruitment and retention of nursing and non-nursing staff for a 95 bed facility
  • Organize and maintain employee files to ensure all information is current and complete, meeting state and federal requirements
  • Ensure that the references and backgrounds are acceptable of eligible applicants
  • Orient new hires to the facility
  • Process payroll for the facility on a bi-weekly basis using Smartlynx payroll system
  • Coordinate employee recognition functions on a monthly basis
  • Review recruitment and examination plans, oversee the recruitment process, including advertising for position vacancies, processing job applications, interviews and notification of applicants.
  • Manage the performance evaluation process including training supervisory personnel, notifying supervisors and managers of expected completion dates, forwarding evaluation forms and routing and processing of completed evaluations.

Human Resource Director

ManorCare Dulaney
05.2011 - 01.2015
  • Responsible for the day-to-day functions of the Human Resource Department
  • Responsible for the recruitment and retention of nursing and non-nursing staff for an 135 bed union facility maintaining a no agency status
  • Organize and maintain employee files to ensure all information is current and complete, meeting state and federal requirements
  • Ensure that the references and backgrounds are acceptable of eligible applicants
  • Orient new hires to the facility
  • Coordinate employee recognition functions
  • Perform facility-wide human resources training including supervisor and manager training, harassment and discrimination prevention training, ADA training, and other training as requested by facility departments.
  • Oversee the recruitment process, including advertising for position vacancies, processing job applications, interviews and notification of applicants.
  • Manage the performance evaluation process including training supervisory personnel, notifying supervisors and managers of expected completion dates, forwarding evaluation forms and routing and processing of completed evaluations.

Director of Human Resources

Blue Point Nursing and Rehabilitation Center
02.2004 - 09.2008
  • Responsible for the day-to-day functions of the Human Resource Department
  • Responsible for the recruitment and retention of nursing and non-nursing staff for an 131 bed union facility maintaining a no agency status
  • Organize and maintain employee files to ensure all information is current and complete, meeting state and federal requirements
  • Ensure that the references and backgrounds are acceptable of eligible applicants
  • Orient new hires to the facility
  • Process payroll for the facility on a bi-weekly basis using ADP and Ceridian software
  • Represent the company at career fairs
  • Coordinate employee recognition functions
  • Perform facility-wide human resources training including supervisor and manager training, harassment and discrimination prevention training, ADA training, and other training as requested by facility departments.
  • Oversee the recruitment process, including advertising for position vacancies, processing job applications, interviews and notification of applicants.
  • Manage the performance evaluation process including training supervisory personnel, notifying supervisors and managers of expected completion dates, forwarding evaluation forms and routing and processing of completed evaluations.
  • Responsible for the Accounts Payable of the facility. Ensure that all invoices are accurate and submitted for payment

Director of Human Resources

Harborside Healthcare Harford Gardens
09.2001 - 02.2004
  • Responsible for the day-to-day functions of the Human Resource Department
  • Responsible for the recruitment and retention of nursing and non-nursing staff for a 163 bed union facility
  • Organize and maintain employee files to ensure all information is current and complete, meeting state and federal requirements
  • Ensure that the references and backgrounds are acceptable of eligible applicants
  • Orient new hires to the facility
  • Process payroll for the facility on a bi-weekly basis using Ceridian payroll system
  • Represent the company at career fairs and conventions across the country
  • Coordinate employee recognition functions monthly
  • Perform facility-wide human resources training including supervisor and manager training, harassment and discrimination prevention training, ADA training, and other training as requested by facility departments.
  • Review recruitment and examination plans, oversee the recruitment process, including advertising for position vacancies, processing job applications, interviews and notification of applicants.
  • Manage the performance evaluation process including training supervisory personnel, notifying supervisors and managers of expected completion dates, forwarding evaluation forms and routing and processing of completed evaluations.

Education

Bachelor’s Degree - Human Resource Management

University of Maryland Global Campus

Business Management/Human Resources

The Community College of Baltimore County

Skills

  • Collaborative leadership
  • Culture transformation
  • Team management
  • Policy development

Certification

January 2007 - passed the PHR certification exam

Timeline

Senior Director of Human Resources

Broadmead
02.2020 - 05.2025

Human Resource Director

ManorCare Ruxton
10.2019 - 02.2020

Human Resource Director

CommuniCare Health Care
01.2015 - 10.2019

HR Manager

BridgePark Healthcare Center
01.2015 - 03.2017

Human Resource Director

ManorCare Dulaney
05.2011 - 01.2015

Director of Human Resources

Blue Point Nursing and Rehabilitation Center
02.2004 - 09.2008

Director of Human Resources

Harborside Healthcare Harford Gardens
09.2001 - 02.2004

Business Management/Human Resources

The Community College of Baltimore County

Bachelor’s Degree - Human Resource Management

University of Maryland Global Campus

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