Summary
Overview
Work History
Education
Skills
Timeline
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Jennifer Carr

Glenn Dale

Summary

Dynamic professional with a strong background in healthcare and retail, recognized for enhancing patient care and customer experiences at Medstar Southern Maryland Hospital Center and Walm. Proven problem-solver with excellent people skills, adept at improving operational efficiency and fostering teamwork in fast-paced environments. Committed to delivering high-quality service and patient outcomes.

Overview

38
38
years of professional experience

Work History

Sales Associate

Walm
06.2022 - 03.2025
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Built relationships with customers to encourage repeat business.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Prepared merchandise for sales floor by pricing or tagging.

Clinical Registered Nurse

Medstar Southern Maryland Hospital Center
11.2009 - 05.2020
  • Participated in quality improvement initiatives aimed at enhancing patient care delivery systems within the facility.
  • Demonstrated strong critical thinking skills during medical emergencies by remaining calm under pressure and delivering timely, appropriate interventions.
  • Assisted with clinical research projects aimed at advancing nursing knowledge and improving overall patient care outcomes within the facility.
  • Contributed to a positive work environment through active engagement in teamwork initiatives, staff meetings, and shared governance structures within the unit.
  • Improved patient outcomes by providing high-quality, evidence-based nursing care in a fast-paced clinical environment.
  • Educated patients and families to increase understanding of condition and best ways to manage.
  • Monitored patients, evaluated results, and recommended further courses of treatment to quickly improve patient outcomes.
  • Handled patient transfers, following safety protocols to prevent injuries.
  • Monitored patient reactions after administering medications and IV therapies.
  • Implemented care plans for patient treatment after assessing physician medical regimens.
  • Quickly responded to situations impacting safety and security to unit, actualizing crisis prevention interventions to control and de-escalate situations.
  • Provided wound care to promote healing and prevent infection.
  • Administered medications and treatments to manage patient's condition.

Health Unit Coordinator

Holy Cross Hospital - Holy Cross Hospital
12.1986 - 11.2009
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Enhanced communication between medical staff by promptly answering phone calls, relaying messages, and responding to inquiries.
  • Assisted nursing staff with daily tasks, contributing to a well-organized and efficient unit environment.
  • Assembled and maintained patient medical records and other documents related to patient care.
  • Assisted with processing patient admissions, transfers and discharges.
  • Responded to patient call lights to expedite appropriate follow-through.
  • Increased efficiency in the workplace by training new Health Unit Coordinators on policies, procedures, and software applications.
  • Reduced wait times for patients by effectively managing patient flow within the health unit.
  • Conducted in-person greeting, welcome and orientation for newly admitted and transferred patients.
  • Optimized scheduling of medical procedures for improved patient flow by meticulously managing doctors' calendars and patient appointments.
  • Maintained confidentiality and protected patient rights by strictly adhering to privacy laws and healthcare ethics in all communications and records.
  • Reduced instances of medication errors by carefully coordinating with pharmacy staff to verify prescriptions against patient records.

Education

Bachelor of Science - Nursing

Grand Canyon University
Phoenix, AZ
04-2016

Associate of Science - Nursing

Prince George's Community College
Upper Marlboro, MD
05-2009

Medical Secretary - Medical Secretary

Georgetown School For Science And Arts
Washington DC
05-1984

Skills

  • Customer service
  • Teamwork and collaboration
  • Time management
  • Problem-solving skills
  • Multi-tasking strength
  • Excellent people skills
  • Reliable and punctual

Timeline

Sales Associate

Walm
06.2022 - 03.2025

Clinical Registered Nurse

Medstar Southern Maryland Hospital Center
11.2009 - 05.2020

Health Unit Coordinator

Holy Cross Hospital - Holy Cross Hospital
12.1986 - 11.2009

Bachelor of Science - Nursing

Grand Canyon University

Associate of Science - Nursing

Prince George's Community College

Medical Secretary - Medical Secretary

Georgetown School For Science And Arts

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Jennifer Carr