Jennifer Carrothers
Bowie
Summary
Resourceful Supervisor trained in resolution of critical issues within time-sensitive environment with successful track record of building and maintaining talented teams. Highly organized, energetic and versatile leader committed to continuous improvements. Proven history of motivating staff to work together to achieve targets.
Overview
7
7
years of professional experience
Work History
Supervisor
Sheetz
Bowie
04.2025 - Current
- Supervised team members in daily operations and customer service tasks.
- Managed inventory levels and organized stock on the sales floor.
- Trained new employees on store policies and procedures.
- Assisted customers with inquiries and resolved complaints effectively.
- Monitored cash register operations for accuracy during transactions.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Performed monthly inventory checks to ensure sufficient stock levels for all products.
Hospitality Worker
Maid Brigade
Clinton Township
05.2021 - 02.2023
- Cleaned residential properties using eco-friendly cleaning products and equipment.
- Organized cleaning supplies and maintained inventory for efficient workflow.
- Communicated with clients to understand specific cleaning preferences and requirements.
- Trained new team members on cleaning protocols and safety procedures.
- Followed detailed checklists to ensure thorough cleaning of each area.
- Managed time effectively to complete tasks within scheduled hours.
- Provided exceptional customer service by addressing client concerns promptly.
- Collaborated with team members to optimize cleaning processes and efficiency.
Lead Cake Decorator
Meijer
Rochester Hills
11.2018 - 03.2021
- Created custom cake designs based on customer requests and seasonal themes.
- Managed inventory of decorating supplies and ensured proper storage conditions.
- Decorated cakes using various techniques, including fondant, piping, and airbrushing.
- Assisted in training new decorators on techniques and equipment usage.
- Monitored cake displays for freshness and presentation quality in-store.
- Engaged with customers to provide recommendations and answer decorating questions.
- Created custom cakes for special occasions such as weddings, birthdays, and anniversaries.
- Answered phone calls, put in orders and handled customer disputes or complaints.
- Led a team of decorators to ensure timely completion of orders.
- Maintained inventory of decorating supplies and ordered materials as needed.
Skills
- Sales support
- Quality control
- Conflict resolution
- Customer service
- Time management
- Efficient communication
- Detail orientation
- Analytical thinking
- Waste reduction
- Verbal and written communication
- Goal oriented
Timeline
Supervisor
Sheetz
04.2025 - Current
Hospitality Worker
Maid Brigade
05.2021 - 02.2023
Lead Cake Decorator
Meijer
11.2018 - 03.2021