Jennifer Chavez
Germantown,MD
Summary
Professional retail management professional with proven track record in leading store operations and driving sales growth. Strong focus on team collaboration and achieving results, ensuring reliability and adaptability to changing needs. Expertise in inventory management, customer service, and staff training, coupled with excellent problem-solving and communication skills. Enthusiastic about creating positive shopping experience and optimizing store performance.
Knowledgeable Desired Position with proven background in managing retail operations and leading teams to success. Known for optimizing store layouts and improving customer satisfaction through effective merchandising strategies. Demonstrated ability in team leadership and inventory management.
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
6
6
years of professional experience
Work History
Store Manager
Smoke Island
10.2022 - Current
- Im the one who always have to take care of the inventory by reassuring we got the right amount of products basing on our sales. And I also have to review every order we got inside the facilities to make sure everything came and we’ll not have any further issues with missing items and managing what we got extra so we can avoid ordering more of them.
- I also got the responsibility to be on top of store on different topics starting with cleanness, leadership, organization as customer service.
- As well ensuring all my store employees are completing their tasks, handling them correctly, and trying to give their best customer service every time to make our customer experience better and faster. So they can always feel the benefits to visit our location and get to visit us more often.
- One of the most important aspects is I try my best to keep a great work environment where employees as customer gets comfortable and confident while they are inside the facility to maintain our company balance and safer for everyone. I strongly believe by providing this type of service our team will continue to work hard as coming up with a better approach to our customers and customers will feel valued and appreciated by all the help that have been given throughout their visit.
- Motivated staff to achieve store goals for enhanced sales productivity.
- Established a welcoming atmosphere to encourage repeat business.
- Resolved customer complaints for improved store reputation and loyalty.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Rotated merchandise and displays to feature new products and promotions.
- Approved regular payroll submissions for employees.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Supervised guests at front counter, answering questions regarding products.
Shift Leader
Wingstop
04.2021 - 11.2021
- Had to take care of inventory, cash handling as employees task being completed daily
- Always making sure we got the best attitude, so we were able to have a nice environment for us, the employees, and customers
- Trained new employees on company policies and procedures to ensure a seamless onboarding experience.
- Developed action plans to address operational challenges, resulting in cohesive team environment.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
Cashier/Customer Service
KFC/ Taco Bell
09.2019 - 03.2021
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
Line Worker
Nalley Fresh
09.2018 - 12.2019
- I was the one in charge to take care of the line by always making sure it was full and clean
- I also had to take care of the customers by providing them the best service and serve them a quality meals. I also have to make sure the lobby stayed clean so they can get comfortable as much as they want to stay inside our facility.
- Reported any equipment malfunctions to maintenance team for quick resolution.
- Supported inventory management by restocking supplies as needed.
- Assisted in loading and unloading materials to maintain workflow.
- Mastered various roles within the assembly line, showcasing versatility and adaptability that contributed to increased operational efficiency.
- Used equipment properly to avoid workplace hazards or injuries.
- Enhanced workplace safety by strictly following safety protocols and participating in relevant training programs.
Education
High school diploma -
Seneca Valley High School
MD06.2018
Skills
- POS
- Serving Experience
- Food Handling
- Food Service
- Cleaning Experience
- Time management
- Food Safety
- Upselling
- Retail Sales
- Cashiering
- Assistant Manager Experience
- Host/Hostess
- Sales
- Restaurant experience
- Retail Management
- Serving
- Cash Handling
- Store Management Experience
- Supervising Experience
- Shift Management
- Restaurant Management
Languages
Spanish
Native or Bilingual
Timeline
Store Manager
Smoke Island
10.2022 - Current
Shift Leader
Wingstop
04.2021 - 11.2021
Cashier/Customer Service
KFC/ Taco Bell
09.2019 - 03.2021
Line Worker
Nalley Fresh
09.2018 - 12.2019
High school diploma -
Seneca Valley High School
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