Jennifer Gonzalez
Edgewood
Summary
Offering strong organizational skills and friendly, professional demeanor, ready to learn and grow in medical office setting. Brings ability to quickly grasp medical terminology and healthcare procedures, alongside proficiency in computer systems and administrative tasks. Ready to use and develop communication and organizational skills in Desired Position role.
Diligent Desired Position with strong background in medical office administration. Successfully managed patient appointments, medical records, and front-desk operations, ensuring smooth workflow and patient satisfaction. Demonstrated ability to handle high-volume phone calls and maintain confidentiality while providing excellent patient care and support.
Overview
1
1
year of professional experience
Work History
Medical Receptionist
Children’s Urgent Care
09.2023 - 01.2025
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Managed multi-line phone system and pleasantly greeted patients.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Transcribed phone messages and relayed to appropriate personnel.
- Supported office staff and operational requirements with administrative tasks.
- Facilitated effective communication between patients, medical staff, and insurance companies to ensure seamless coordination of care.
- Improved front office organization by implementing new filing systems and maintaining cleanliness in waiting areas.
- Fostered welcoming environment, greeting patients warmly upon arrival.
- Improved workflow efficiency, organizing back-office supplies and equipment.
- Improved office ambiance, selecting music and reading materials for waiting area.
- Facilitated smooth check-in process, ensuring all necessary paperwork was completed promptly.
- Maintained strict confidentiality of patient records in compliance with HIPAA regulations.
- Reduced administrative errors by consistently verifying insurance information.
- Maintained confidentiality and privacy of patient information, adhering to HIPAA regulations.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Obtained payments from patients and scanned identification and insurance cards.
- Processed medical insurance claims and payments.
- Registered and verified patient records before triage with most up-to-date information.
Education
High School Diploma -
Owings Mills High School
Owings Mills, MD06.2022
Skills
- Bilingual fluent in Spanish and English
- Front desk operations
- Telephone etiquette
- Appointment scheduling
- Medical terminology
- Patient scheduling
- Office administration
- Patient registration
- Microsoft office
- HIPAA compliance
- Appointment setting
- Insurance verification
- HIPAA guidelines
- Appointment management
- Payment collection
- Reminder calls
- Workflow optimization
- Petty cash management
- Co-payment collection
- Insurance verifications
- Customer service
- Problem-solving
- Computer proficiency
- Cash handling
- Collaboration and teamwork
- Time management
- Critical thinking
- Organization and time management
- Data entry
- Adaptable and flexible
- Flexible schedule
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Medical Receptionist
Children’s Urgent Care
09.2023 - 01.2025
High School Diploma -
Owings Mills High School
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