Jennifer Iser
Frostburg
Summary
Qualified Office Coordinator with proven ability to streamline office operations and improve efficiency. Successfully managed scheduling, communications, and administrative tasks to support organizational goals. Demonstrated proficiency in multitasking and problem-solving in fast-paced environments. Looking to expand my knowledge and experience into a Practice Supervisor.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Office Coordinator
UPMC Western Maryland
06.2023 - Current
- Develop and maintain a patient-centric culture, centered around patient arrival and follow up activities in line with the consumerism initiatives.
- Manage front office staff in practice. Work closely with the manager to ensure specific needs are met.
- Coordinate scheduling and staff assignments.
- Collaborate with manager in selecting, monitoring, and evaluating office staff.
- Oversee orientation/training including cross training to ensure staff availability/coverage requirements caused by vacations, sickness, or peak loads.
- Ensure a positive customer service atmosphere and interactions in office areas through ongoing training/development/monitoring of staff. Seek physician/staff feedback to ensure interactions are appropriate. Investigate/resolve customer complaints.
- Compile departmental data on patient caseload and physician intervals to ensure appropriate staffing levels.
- Ensure patient scheduling is accurate.
- Obtain accurate demographic, next of kin, insurance information including referrals/authorizations.
- Maintain all office day-to-day operations.
- Monitor and meet practice specific benchmarks inclusive of point of service and scheduling.
- Provide student precept placement in the Primary Care clinics for shadowing and clinical rotations.
- Conduct interviews with Sr. Practice Manager and Practice Supervisor.
- Superuser for Epic Bridges.
- Complete audits - Joint Commission, HEDIS, and scanning.
- Attend required meetings.
- Train/Orient new staff.
- Assign learning through HR Direct and complete checklists of yearly Point of Care testing for clinical staff in all four Primary Care offices.
- Assist with day-to-day operations when needed, in the other three Primary Care offices.
- Assist with conducting PFAC meetings.
- Perform in accordance with system-wide competencies/behaviors.
- Cover front office and clinically for call-offs and vacations.
- Perform other duties as assigned.
Medical Assistant
WMHS/UPMC Western Maryland
05.2016 - Current
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Administered medications and injections as prescribed, adhering strictly to protocols for patient safety.
- Conducted routine laboratory/point of care tests to assist in diagnosis and treatment of conditions.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
Medical Assistant
Dr. Peter Brieloff
11.2014 - 04.2016
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Assisted physician with minor surgeries/procedures.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Education
High School Diploma -
Beall High School
Frostburg, MDCertification in EKG/Phlebotomy
Allegany College of Maryland
Cumberland, MDAssociate of Applied Science - Medical Assisting
Allegany College of Maryland
Cumberland, MDSkills
- Schedule coordination
- HIPAA compliance
- Insurance verification
- Office management
- Problem-solving
- Electronic health records
- Office procedures
- Process improvements
- Customer service
- Workflow oversight
- Organizational skills
- Employee training
Certification
- Certified Medical Assistant -(AAMA) American Association of Medical Assistants
- Basic Life Support/CPR
Timeline
Office Coordinator
UPMC Western Maryland
06.2023 - Current
Medical Assistant
WMHS/UPMC Western Maryland
05.2016 - Current
Medical Assistant
Dr. Peter Brieloff
11.2014 - 04.2016
High School Diploma -
Beall High School
Certification in EKG/Phlebotomy
Allegany College of Maryland
Associate of Applied Science - Medical Assisting
Allegany College of Maryland
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