Jennifer Johnson
Store Manager
Bowie,MD
Summary
Results driven leader offering over 6 years of experience in retail operations, sales and service team leadership and profitability strategies. Excellent at organizing and prioritizing daily tasks and following through to achieve performance and productivity goals. High level of commitment to recruiting, training and developing a team of partners and leaders that is obsessively focused on the partner and customer experience. Expert at identifying necessary learning environments for new baristas and shift supervisors to develop high quality service skills for customers. Seeking a new challenge and interested in growing into a multi-unit leader.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Store Manager
Starbucks Coffee Company
10.2022 - Current
- Took over home store that was in need of courageous leadership.
- Retrained staff to ensure that they were confident in themselves when delivering the Starbucks experience to peers and customers.
- Drove sales from 29k weekly to 37k weekly.
- Increased customer connected from 19 to 55 and store operations from 64 to 76.
- Created an inclusive environment for the partners who were here to proudly serve.
Store Manager
Starbucks Coffee Company
03.2022 - 10.2022
- Took over a DT location in order to be closer to home that had multiple opportunities.
- Successfully trained an SMT while managing multiple priorities.
- Built trust in a team that was disjointed.
- Created an inclusive environment and third place for our customers.
Store Manager
Starbucks Coffee Company
07.2018 - 03.2022
- Opened a brand new DT location in a remote market as a new store manager.
- Focused on networking and collaboration working with multiple support partners such as Facilities, Construction team, Project Manager, Store Development Team and District Manager.
- Created and fostered a community based environment with a focus on being a military store.
- Had a partnership with Andrews Air Force base and supported countless families through multiple events and donations.
- Hired, trained and developed a team of 35+ partners.
- In three years built sales to an average weekly sales of 46k.
- Achieved a ranking of first in the district for customer connection, store operations and drive thru window times.
Assistant Store Manager
Starbucks Coffee Company
10.2017 - 09.2018
- Assisted store manager in staffing for a location that averaged weekly sales of 60k and had a staff of 40 partners.
- Communicated daily coverage plans clearly, concisely and accurately in order to ensure effective store operations.
- Reviewed store environment and key business indicators to identify problems, concerns and opportunities for improvement in order to provide coaching and direction to the shift team to achieve operational goals
- Supported store operations by recognizing and reinforcing individual and team accomplishments through existing organizational tools and makes recommendations to store manager on new, creative, and impactful methods of recognition
- Acted as a coach and mentor to partners by using discretion in assessing performance, providing feedback and coaching to improve partner performance, and effectively recommending employment decisions to store manager.
Education
High School Diploma -
Parkdale High School
Riverdale Park, MD 06.2009 - 06.2009
Skills
Customer Service Expert
Inventory Management
Recruitment and Hiring
Business Analysis
Team Building and Leadership
Partner Development (coaching) and Motivation
Accomplishments
- Trained and mentored seven store managers.
- Developed more than six partners to next level roles.
- Coffee Master
- Store Manager Trainer
- Food Safety Manager test proctor
- Partner of the Quarter on multiple occasions
- Store Manager of the Quarter
- Opened brand new Drive Thru location
- Opened a license Starbucks
- Proudly served my community by hosting or being a part of:
-Coffee with a Cop
-National Night Out
-Pet Expo Block Parties
-Farming at ECO City Farms
-Trunk or Treats, Face/pumpkin paintings and costume contest for kids during COVID
-Back to school drive
-Canned good/coat drive
-Taste of Crofton
-Mornings with Monica Goldson
-Navy v. Army tailgate
Certification
Food Service Manager Certification and Proctor
Timeline
Store Manager
Starbucks Coffee Company
10.2022 - Current
Store Manager
Starbucks Coffee Company
03.2022 - 10.2022
Store Manager
Starbucks Coffee Company
07.2018 - 03.2022
Assistant Store Manager
Starbucks Coffee Company
10.2017 - 09.2018
High School Diploma -
Parkdale High School
06.2009 - 06.2009
Food Service Manager Certification and Proctor
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