Summary
Work History
Education
Skills
Affiliations
Timeline
Generic

Jennifer Last

Lexington Park

Summary

Seeking an administrative position with a company that will allow me to fully utilize my communication, organizational and problem solving skills.

Work History

Sales lead manager

Tractor Supply Company
Hollywood
2013 - 2018
  • Led sales team to achieve monthly revenue targets.
  • Managed inventory levels to ensure product availability for customers.
  • Conducted regular team meetings to communicate goals and expectations.
  • Provided exceptional customer service to resolve inquiries and concerns.
  • Resolved customer complaints quickly while maintaining high standards of service excellence.
  • Monitored daily, weekly, and monthly performance metrics to ensure targets were met.
  • Open and close of store which included counting cash drawers and making deposits.
  • Processed merchandise returns and exchanges.
  • Organized vendor events and adoptions

Assistant Store Manager

Reeds Jewelers
Waldorf
2005 - 2017
  • Assisted in managing daily store operations and staff schedules.
  • Trained new employees on sales techniques and customer service standards.
  • Oversaw inventory management and ensured product availability on the sales floor.
  • Collaborated with team to achieve sales goals and improve store performance.
  • Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
  • Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
  • Handled complaints from customers by empathetically listening, recording details and offering solutions.
  • Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
  • Processed special orders
  • Small jewelery repairs
  • Certified in DA diamondtology

Inventory Manager

Walmart
Waldorf
2007 - 2013
  • Managed inventory control processes to maintain stock accuracy and availability.
  • Conducted regular audits to ensure compliance with company policies and standards.
  • Collaborated with sales teams to forecast demand and adjust stock accordingly.
  • Monitored inventories on computer to generate accurate reports.
  • Received, checked-in and stocked merchandise throughout store, helped maintain store inventory levels and assisted with orderliness and cleanliness of sales floor and stock room.
  • Operated power lifts,forklifts,floor jacks and sweepers with a 0%incident rate
  • Placed special merchandise orders for customers

Spa Supervisor

Galleria Salon and Spa
Waldorf
2002 - 2005
  • Supervised daily operations of spa services and staff activities.
  • Managed scheduling to optimize client appointments and service delivery.
  • Prepared rooms and equipment for incoming clients
  • Completed daily audits of equipment and supplies
  • Handled complaints to ensure customer satisfaction
  • Processed spa payments

Assistant Store Manager

Jerrys Sub shop
Waldorf
1987 - 1997
  • Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
  • Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
  • Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
  • Handled scheduling for store shifts to achieve adequate staffing.
  • Operated commercial cooking equipment.
  • Maintained CPR and food sanitation certifications.
  • Set up and breakdown of stores daily operations

Education

High School Diploma -

Maurice J. McDonough
Pomfret, MD
05-1992

Skills

  • Sales strategy
  • Customer relationship management
  • Inventory control
  • Performance metrics
  • Team leadership
  • Market analysis

Affiliations

  • During my employment with Tractor Supply, I engaged myself into coordinating and volunteering for season and charitable events at store.
  • Became certified in diamontology while i was employeed at Reeds.
  • Held a CPR and Food sanitation certificate

Timeline

Sales lead manager

Tractor Supply Company
2013 - 2018

Assistant Store Manager

Reeds Jewelers
2005 - 2017

Inventory Manager

Walmart
2007 - 2013

Spa Supervisor

Galleria Salon and Spa
2002 - 2005

Assistant Store Manager

Jerrys Sub shop
1987 - 1997

High School Diploma -

Maurice J. McDonough

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Jennifer Last