Summary
Overview
Work History
Skills
Timeline
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Jennifer Lewy

Pasadena

Summary

Operations professional prepared to leverage extensive experience in operational management to enhance business performance. Expertise in developing and implementing process improvements while fostering collaborative environment to meet organizational goals. Reliable team player with focus on adaptability and achieving targeted results. Proficient in strategic planning and operational efficiency.

Overview

24
24
years of professional experience

Work History

Operations Manager

Reveal Lasers
06.2022 - Current
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Developed and maintained relationships with external vendors and suppliers.
  • Maintained payroll and benefits for employees in various locations, minimizing financial discrepancies through detailed program management.
  • Streamlined HR processes for increased efficiency, reducing paperwork and manual tasks through automation.
  • Collaborated with executive leadership to align HR initiatives with overall business goals and objectives.
  • Maintained payroll and benefits for employees in various locations and diminished financial discrepancies through expert program management.
  • Facilitated onboarding sessions and on-the-job training for new hires bolstering position knowledge and skillset.
  • Facilitated smooth collaboration between departments through clear communication channels.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Prepared shipping documents and invoices, processed payments, and fielded client questions.
  • Enhanced customer satisfaction by resolving shipment issues promptly and professionally.
  • Maintained positive relationships with representatives of UPS, FedEX, USPS, and DHL shipping companies.
  • Collaborated with sales team to ensure accurate order fulfillment and timely delivery of priority shipments.
  • Ensured accurate record-keeping through diligent maintenance of shipment logs and databases.
  • Managed a high volume of service requests, prioritizing tasks to meet deadlines consistently.
  • Enhanced customer satisfaction by promptly addressing service inquiries and providing accurate information.
  • Facilitated clear communication between clients and technical teams through concise documentation and effective followups.
  • Coordinated with multiple departments to ensure timely delivery of services, improving overall effectiveness.
  • Proactively identified recurring issues from customer feedback data analysis which informed process improvements benefiting both clients' experience and operational efficiency.
  • Answered incoming calls and emails from current customers and asked open-ended questions to determine needs.
  • Collaborated with customer service department to discuss new ways to alleviate service issues and computer errors.
  • Updated customer service database with new information, address changes and contact details.
  • Researched issues with shipments, product damage, and incorrect product amounts.
  • Supported budget forecasting efforts by providing accurate historical commission data for analysis purposes.
  • Facilitated dispute resolution by conducting thorough investigations into reported discrepancies in commission payments.
  • Calculated, validated accuracy of and submitted commission payments within specified deadlines.
  • Simplified complex commission structures by developing easy-to-understand visual aids for sales representatives.
  • Reduced processing errors by establishing clear communication channels between sales and finance teams.
  • Increased transparency with detailed commission reports, providing valuable insights to sales staff and management.
  • Completed payroll accurately and timely to meet employee expectations.
  • Tracked employee vacation, sick and personal time.
  • Processed timecards and payroll data for team of employees.
  • Performed data entry tasks and maintained accurate records of employee payroll information.
  • Maintained confidentiality of employee records and payroll information.
  • Responded to employee questions and requests for information in timely and knowledgeable fashion.
  • Updated employee files with new details such as changes in address or salary levels.

Bookkeeper

C&P Bookkeeping
01.2005 - Current
  • Maintained strict confidentiality of client information, ensuring privacy and trustworthiness.
  • Developed strong professional relationships with clients by demonstrating expertise, reliability, and attentiveness to their needs .
  • Worked closely with small business owners to optimize their accounting systems for more manageable year-end closings .
  • Improved client satisfaction by providing accurate and timely tax preparation services.
  • Identified potential audit red flags to minimize risk of IRS audits.
  • Developed spreadsheet models to accurately track tax information.

Office/Accounting Manager

Student Travel Services
09.2000 - 02.2022
  • Managed journal entries, collection efforts, reconciliations, and payroll processing.
  • Managed banking reconciliations and monthly balance sheet statements.
  • Managed relationships with external vendors, ensuring timely payments and accurate recording of expenses.
  • Completed bi-weekly payroll for company employees.
  • Tracked business revenue and expenditures and reconciled accounts to maintain high accuracy.
  • Generated monthly and quarterly financial statements for executive review.
  • Reduced discrepancies in financial data with thorough account reconciliations and adjustments.
  • Created and maintained financial databases for data entry, tracking and reporting.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Built strong relationships with clients through exceptional communication and personalized service.
  • Organized trips for individual, family and business travelers.
  • Collected, handled and documented payments for travel services and associated feels.
  • Kept abreast of all airline rules, regulatory requirements and industry standards when scheduling travel arrangements.
  • Advised clients on visa, passport and security requirements relating to destinations and confirmed flight details for each reservation.
  • Followed up with customers to increase customer service with travel plans.

Skills

  • Problem-solving
  • Team leadership
  • Operations management
  • Customer service
  • Operational efficiency
  • Decision-making
  • Employee relations and conflict resolution
  • Policies and procedures implementation
  • Schedule management

Timeline

Operations Manager

Reveal Lasers
06.2022 - Current

Bookkeeper

C&P Bookkeeping
01.2005 - Current

Office/Accounting Manager

Student Travel Services
09.2000 - 02.2022

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Jennifer Lewy