Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jennifer McKeown

Annapolis

Summary

  • Dedicated and compassionate Registered Nurse (RN) with progressive career history in direct patient care, triage, care coordination, and management. Proven to remain calm under pressure and skillfully handle difficult patients and high-stress situations.
  • Consistently developing strong relationships with patients, families, community partners, and staff through empathetic communication, respectful attitude and excellent customer service.
  • Highly focused on team collaboration and achieving positive patient outcomes, adaptable to changing healthcare needs.
  • Committed to delivering best-in-class patient care through effective education and counseling.
  • Proven leadership focused on increasing and enhancing patient care and satisfaction. Streamline safety protocols for comprehensive patient care.

Overview

15
15
years of professional experience
1
1
Certification

Work History

RN Clinical Manager

Hospice of the Chesapeake
08.2018 - Current
  • Enhanced patient satisfaction through effective communication, empathy, and timely response to their needs.
  • Collaborated with interdisciplinary teams for comprehensive patient care plans, resulting in better health outcomes.
  • Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
  • Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process, and management and lifestyle options.
  • Developed strong relationships with patients'' families, providing emotional support while addressing concerns or questions about care plans.
  • Improved patient outcomes by providing high-quality nursing care and implementing evidence-based practices.
  • Educated on disease management and self-care techniques, promoting lifestyle changes for improved health.
  • Managed care from admission to discharge.
  • Served as a liaison between physicians and patients' families to facilitate clear communication regarding treatment options and progress updates.
  • Mentored new nursing staff, contributing to a supportive work environment and improved retention rates.
  • Trained new nurses in proper techniques, care standards, operational procedures, and safety protocols.
  • Provided emotional support during challenging times, fostering a sense of trust and rapport that contributed to better overall wellbeing.
  • Ensured patient caseloads were effectively managed, ensuring timely interventions and thorough follow-ups to mitigate potential complications.
  • Participated in professional development opportunities regularly to stay current on best practices in the field of nursing.
  • Coordinated discharge planning efforts with social workers, case managers, and other multidisciplinary team members for smooth transitions off service.
  • Managed complex cases of critically ill patients, ensuring optimal treatment plans were executed effectively.
  • Aligned nursing goals with department objectives to enhance overall performance metrics within the healthcare facility.
  • Communicated with healthcare team members to plan, implement and enhance treatment strategies.
  • Delivered effective onboarding and training to new and existing employees and cross-trained staff members in other job roles to maximize coverage.
  • Implemented new policies and educated staff on changes.
  • Handled job duties for staff members which were unavailable or out of office.
  • Selected, promoted and terminated staff members.

RN Case Manager

Hospice of the Chesapeake
11.2013 - 08.2018
  • Provided emotional support to patients coping with chronic illness or end-of-life decisions, fostering resilience during difficult times.
  • Managed complex cases involving multiple comorbidities, requiring close monitoring and coordination of various healthcare services.
  • Collaborated closely with physicians to develop individualized treatment plans, supporting optimal patient outcomes.
  • Educated patients and families on available community resources, facilitating access to necessary support services.
  • Enhanced patient care by developing comprehensive care plans and coordinating with interdisciplinary healthcare teams.
  • Reduced hospital readmission rates through effective case management and patient education on self-care techniques.
  • Served as a key liaison between patients, families, and healthcare providers, fostering open communication and trust among all parties involved in the care process.
  • Coordinated care conferences with interdisciplinary team members, ensuring all perspectives were considered in the development of comprehensive treatment plans.
  • Promoted adherence to treatment plans by conducting regular follow-up visits and providing ongoing support to patients.
  • Advocated for patients'' rights and preferences, working diligently to align care with individual values and goals.
  • Conducted thorough assessments of patients'' needs, enabling more accurate diagnoses and targeted interventions.
  • Evaluated the effectiveness of implemented interventions periodically, adjusting treatment plans as needed to promote optimal patient outcomes.
  • Educated patients and caregivers on healthcare protocols and processes.
  • Mentored new nursing staff, facilitating a faster learning curve and increased overall team efficiency.
  • Coordinated with healthcare providers for enhanced patient care, ensuring all treatments aligned with prescribed care plans.

Registered Nurse on a Skilled Nursing Rehabilitation Floor

Heritage Harbour Health and Rehabilitation Center
12.2010 - 11.2013
  • Conducted thorough patient assessments to identify changes in condition, promptly notifying physicians and initiating appropriate interventions when necessary.
  • Administered medications safely according to established guidelines while closely monitoring for side effects or adverse reactions requiring intervention.
  • Prevented the spread of infections by consistently adhering to strict infection control protocols and educating patients on proper hygiene practices.
  • Served as a preceptor for nursing students during their clinical rotations, providing valuable real-world experience and guidance to foster professional growth.
  • Participated in ongoing professional development opportunities to stay current on best practices in nursing care and emerging trends in healthcare delivery.
  • Advised patients and caregivers of proper wound management, discharge plan objectives, safe medication use, and disease management.
  • Implemented evidence-based fall prevention strategies, resulting in a significant decrease in patient falls within the unit.
  • Demonstrated expertise in wound management techniques resulting in accelerated healing times for patients with complex wounds or pressure injuries.
  • Educated family members and caregivers on patient care instructions.
  • Documented treatments delivered, medications and IVs administered, discharge instructions, and follow-up care.
  • Managed patients recovering from medical or surgical procedures.
  • Explained course of care and medication side effects to patients and caregivers in easy-to-understand terms.
  • Offered exceptional care and support to individuals recovering from acute incidents and dealing with chronic conditions.
  • Used first-hand knowledge and clinical expertise to advocate for patients under care and enacted prescribed treatment strategies.

Education

Bachelor of Science - Nursing

Wesley College
Dover, Delaware
01.2009

Skills

  • Hospice and palliative care
  • Clinical judgment
  • Compassion and empathy
  • Team coordination
  • Staff supervision
  • Nursing staff leadership
  • High level of autonomy
  • EMR / EHR
  • Emotional awareness

Certification

  • Registered Nurse Maryland License
  • Certified Hospice and Palliative Care Nurse
  • CPR - Health Care Provider
  • Certification in Gerontology

Timeline

RN Clinical Manager

Hospice of the Chesapeake
08.2018 - Current

RN Case Manager

Hospice of the Chesapeake
11.2013 - 08.2018

Registered Nurse on a Skilled Nursing Rehabilitation Floor

Heritage Harbour Health and Rehabilitation Center
12.2010 - 11.2013

Bachelor of Science - Nursing

Wesley College

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