Jennifer Mitchell
Hanover
Summary
Dynamic Operations Manager with a proven track record at Columbia Association, excelling in budget management and staff recruitment. Spearheaded change initiatives that enhanced operational efficiency and fostered a culture of accountability. Skilled in strategic planning and data analysis, achieving improved employee retention and vendor relationships while driving performance outcomes.
Overview
6
6
years of professional experience
Work History
Operations Manager
Columbia Association
02.2023 - Current
- Develop operating budgets for facility, work within budget guidelines to prepare annual projections and monitor and implement actions to achieve revenue expectations
- Supervise operations of court allocations and program schedules at five tennis facilities (31 tennis courts/6 Pickleball courts) and staff
- Supervise staff day-to-day maintenance and repair of facilities. Actively coordinate major project maintenance, repairs and constructions projects
- Regularly meets with community groups, and business groups to identify needs, plan programs, and answer regular questions about facilities. Investigate complaints involving highly sensitive issues and problems.
- Supervise, recruit, hire, and train 30+ direct initial personnel reports, working to establish key internal functions and outline scope of positions for division.
- Led successful change initiatives, ensuring seamless transitions during organizational restructuring and system enhancement efforts.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Championed safety protocols to maintain a secure working environment, reducing workplace incidents significantly.
- Developed strong relationships with vendors, resulting in better pricing and improved service quality.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
Sr. Supervisor
Exelon
08.2021 - 02.2023
- Fostered effective communication by providing constructive feedback and sharing knowledge across business lines.
- Recruited, hired and trained staff and provided ongoing feedback and performance evaluations for development.
- Enhanced team productivity by implementing efficient workflow processes and providing consistent guidance.
- Analyzed metrics to identify areas of opportunity, drive performance improvements and consistently exceed operational goals.
- Mandated policy, procedure, and performance adherence for continued and increased operational efficiency and profitability.
- Coordinated, supervised and evaluated work of subordinates and reallocated staff and resources to meet performance requirements.
- Spearheaded efforts to increase cross-departmental collaboration which led to a marked improvement in overall organizational synergy.
- Led the successful implementation of new software systems, minimizing disruptions during transition periods while maximizing benefits realized post-implementation.
- Developed strategic plans in alignment with company goals, effectively communicating objectives to the team.
- Played a pivotal role in driving change management initiatives that resulted in seamless adoption of new policies or procedures.
Sr. Business Analyst
Exelon
10.2018 - 08.2021
- Managed stakeholder expectations through transparent communication and timely status updates, ensuring alignment between project deliverables and business objectives.
- Created detailed user stories for system enhancements, leading to improved functionality and user satisfaction.
- Led process mapping initiatives, resulting in optimized workflows and reduced redundancies across departments.
- Performed risk assessments on potential projects to determine feasibility and viability before moving forward with implementation plans.
- Implemented Agile methodologies within project teams, increasing overall adaptability and responsiveness.
- Develop and conduct short-term and long-range business planning. Conduct complex modeling, forecasting, trending, variance analysis, business case development, and other financial and operational analysis (e.g., operational effectiveness, budget, resource, workload, workforce and capacity utilization, competitor, etc.).
- Provide statistical information to ensure the most effective utilization of personnel, equipment and/or materials for business operations.
- Monitor and coordinate activities to manage operational performance (e.g., safety, reliability, service level, productivity, etc.) and make recommendations for improvement.
Education
Bachelor of Science - Business Management
Coppin State University
Baltimore, MD05-2014
Skills
- Budget management
- Facility maintenance
- Staff recruitment
- Project management
- P&L management
- Vendor sourcing
- Forecasting and scheduling
- Data analysis
- Risk management
- Microsoft Platforms
- Google Platforms
- Work flow planning
- Strategic planning
- Employee motivation
Affiliations
- VP Professional Development, NEW, Baltimore Girls in the Game Auxiliary Board Member, USTA Montgomery County Tennis Association Member – Volunteer of the year 2023 Innovation lead, PTR Certified Coaching Professional
Timeline
Operations Manager
Columbia Association
02.2023 - Current
Sr. Supervisor
Exelon
08.2021 - 02.2023
Sr. Business Analyst
Exelon
10.2018 - 08.2021
Bachelor of Science - Business Management
Coppin State University
Similar Profiles
Kenue TaylorKenue Taylor
Shift Coordinator at Columbia AssociationShift Coordinator at Columbia Association
Adam ScottAdam Scott
Human Resources and Learning Adminisitrator at Columbia AssociationHuman Resources and Learning Adminisitrator at Columbia Association
Carter EvansCarter Evans
Swimming Instructor at Columbia AssociationSwimming Instructor at Columbia Association