Jennifer Rivera-Bagley
Woodlawn,MD
Summary
Dynamic professional with a strong work ethic and proven adaptability, honed at Johns Hopkins Applied Physics Laboratory. Excels in critical thinking and effectively managing multiple projects while maintaining attention to detail. Committed to continuous improvement and delivering exceptional customer service.
Overview
10
10
years of professional experience
Work History
Prototyping and Design
Johns Hopkins Applied Physics Laboratory
07.2016 - 10.2021
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Framer
Hobby Lobby
Green Bay, Wisconsin
07.2015 - 05.2016
- Collaborated with customers to select appropriate materials and designs for framing projects.
- Ensured precise measurements and cuts for optimal fit and finish of framed items.
- Maintained inventory of framing supplies, ensuring timely restocking and organization.
- Assisted in training new team members on framing techniques and safety protocols.
- Developed strong customer relationships through exceptional service and product knowledge.
- Oversaw quality control checks to maintain standards in finished framed products.
- Maintained a clean work environment by organizing materials and removing debris at the end of each day.
Customer Service Representative
Festival Foods
De Pere, Wisconsin
02.2012 - 07.2015
- Resolved customer inquiries and complaints efficiently, enhancing overall satisfaction levels.
- Developed and maintained strong relationships with customers, ensuring repeat business and loyalty.
- Oversaw daily operations of the customer service department, ensuring adherence to company policies.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Associates In Prototype And Design - Prototype And Design
Northeast Wisconsin Technical College
Green Bay, WI05.2016
Skills
- Friendly, positive attitude
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Flexible and adaptable
- Dependable and responsible
- Multitasking
- Critical thinking
- Organizational skills
- Calm under pressure
- Active listening
- Problem resolution
Timeline
Prototyping and Design
Johns Hopkins Applied Physics Laboratory
07.2016 - 10.2021
Framer
Hobby Lobby
07.2015 - 05.2016
Customer Service Representative
Festival Foods
02.2012 - 07.2015
Associates In Prototype And Design - Prototype And Design
Northeast Wisconsin Technical College