Jennifer Tolbert
Delmar,MD
Summary
A talented security professional is skilled at conducting building patrols, securing entrances and exits, and keeping visitors under constant surveillance. Skilled in writing reports, updating records, and handling simultaneous tasks in fast-paced settings.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Team Leader
Securitas Security Services USA
03.2023 - Current
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Built strong relationships with customers through using a positive attitude and attentive response.
- Mentored and guided employees to foster proper completion of assigned duties.
- Promoted high standards through personal example to help each member understand expected behaviors and standards.
- Held weekly team meetings to inform team members of company news and updates.
- Monitored time and attendance, enforcing compliance with company procedures relating to absenteeism.
- Managed leave requests and absences and arranged covers to facilitate the smooth flow of operations.
- Assisted in the recruitment of new team members, hiring the highest qualified to build a team of top performers.
- Reviewed, implemented, and updated company records related to team activities for future reference.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Maintained an overall safe work environment with employee training programs and enforcement of safety procedures.
- Educated staff on organizational mission and goals to help employees achieve success.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Evaluated customer needs and feedback to drive product and service improvements.
- Frequently inspected production area to verify proper equipment operation.
- Developed effective improvement plans in alignment with goals and specifications.
- Conducted regular reviews of operations and identified areas for improvement.
- Collected, arranged, and inputted information into the database system.
- Generated reports detailing findings and recommendations.
- Developed and updated tracking spreadsheets for process monitoring and reporting.
- Devised and implemented processes and procedures to streamline operations.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Prepared Incident Reports to document incidents that happened on-site for the Asset Protection Manager and Site Supervisor for Securitas.
- Worked closely with Asset Protection in apprehending shoplifters, reviewing video footage, removing disruptive individuals from the store, and assuring the protection of the store's assets following the company's guidelines.
- Helping the employees with any problems that might take place at the checklanes like under ringing, skip scanning, and pushouts of merchandise.
- Ensuring that money from registers is taken to the cash office and is secure from various departments and registers.
- Parole the store for any hazards on the floor and other areas throughout the store.
- Investigating suspicious activity within the store.
- Locating different hotspots within the store for stolen merchandise (empty packages) and reporting findings to the Asset Protection Manager.
- Helping Customer Service with fraud returns by relaying investigated information obtained about the return.
Security Officer
Centre At Salisbury
04.2022 - 02.2023
- Patrolled internal building spaces and facility grounds to identify and deter threats to assets.
- Reported suspicious activities and persons to law enforcement.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
- Responded quickly to emergencies to assess and deflect issues.
- Enforced security policies and removed violators and unauthorized individuals from the premises to maintain a safe environment.
- Gathered information, identified, and implemented resolution, planned follow-up, and logged and filed an incident report to successfully manage complaints.
- Leveraged physical or verbal techniques to investigate suspicious activities and resolve concerns.
- Conducted regular patrols of key areas to spot and control security concerns.
- Communicated with the security team and building supervisors using two-way radios, mobile phones, and other technological devices.
- Checked and verified photo identification before granting facility access.
- Wrote detailed reports on property damage, theft, the presence of unauthorized persons, and unusual incidences.
- Examined doors, windows, and gates to verify security.
- Conducted training sessions for new security personnel to facilitate compliance with security protocols.
- Protected facility and property guests by regularly circulating premises and monitoring surveillance feed.
- Monitored CCTV cameras and alarm systems for security breaches.
- Acted as a deterrent to prevent criminal actions, vandalism, and misconduct to allow the business to conduct operations in a safe environment.
- Investigated suspicious activities and persons to maintain the security of premises.
- Worked independently and collaboratively to resolve urgent issues to protect lives and property.
- Secured premises and personnel by patrolling the property and monitoring surveillance equipment.
- Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of the building.
- Acted quickly during emergencies to reduce the opportunity for damage and injury.
- Wrote detailed reports of all security breaches and investigations.
- Recorded observations and occurrences and interviewed witnesses to complete and submit an incident report.
Asset Protection Specialist
Target
01.2022 - 04.2022
- Built professional relationships with local law enforcement and other related organizations.
- Utilized data analysis to identify any security threats and develop solutions to mitigate risks.
- Background-checked potential investors, partner companies, and employees and drafted reports of findings.
- Checked CCTV for evidence of shoplifting.
- Investigated and reported any suspicious activity to local law enforcement and store management to obtain quick responses.
- Demonstrated industry-standard interrogation skills, conducted interviews, and collected evidence and documentation for internal investigations.
- Patrolled store departments to check for suspicious activities.
- Wrote reports outlining activities and results.
- Implemented loss prevention strategies and programs to minimize shrinkage.
- Kept patrons and employees safe and from criminal activity.
- Maintained a secure environment by regularly checking store premises and inspecting security equipment.
- Wrote reports for internal and external crime, burglary, or theft.
- Reviewed CCTV and audited EAS and exception reports to identify dishonest activity, theft, and fraud.
- Reported hazardous conditions to management to reduce the risk of injury.
- Utilized security systems and CCTV to monitor store activities and detect possible security incidents.
- Monitored and analyzed customer behavior to identify and respond to potential theft and fraud incidents.
Style Team Member
Target
06.2021 - 01.2022
- Used in-store system to locate inventory and place special orders for customers.
- Dressed and accessorized mannequins to highlight featured clothing and accessories.
- Prioritized helping customers over completing other routine tasks in store.
- Developed strong rapport with customers and created positive impression of business.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Greeted customers, identified needs and provided product advice.
- Offered personalized customer service to all customers to support satisfaction and loyalty.
- Listened to customer needs and desires to identify and recommend optimal products.
General Merchandiser
Target
03.2018 - 01.2021
- Stocked shelves to match planogram images and instructions.
- Monitored raw material costs and fluctuations, sourced new suppliers, and identified favorable opportunities.
- Moved merchandise using forklifts, pallet jacks, and hand trucks.
- Stocked designated items on shelves, end caps, and displays.
- Labeled boxes, crates, and containers with accurate order information, destinations, and codes to minimize shipping errors.
- Transported merchandise to the sales floor and replenished out-of-stock and low-stock items.
- Promoted warehouse safety by reporting or resolving safety hazards and observing OSHA guidelines.
- Tracked production and quality control systems to proactively identify deficiencies.
- Maintained superior customer service levels by prioritizing customers' needs over merchandising assignments.
- Disposed of damaged or defective items or coordinated returns to vendors for covered items.
- Promoted product warranties to inform customers of available protection for purchased items.
- Picked and packed order items.
- Updated merchandise pricing to match new values and special promotional rates.
- Noted unsafe components inside packages and discussed concerns with supervisors.
- Moved cardboard, plastic ties, and other debris from unboxing to trash.
- Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
- Pushed and stocked products in multiple departments and consistently met time targets.
- Maintained store assets with effective loss-prevention strategies.
- Set product pricing by accounting for cost, competition, and consumer demand.
- Greeted customers and directed them to requested products.
- Kept the sales floor clean, neat, and well-stocked for customers, helping to drive consistent sales with professional arrangements.
- Placed store signage strategically to keep up-to-date advertisements in areas visible to customers.
- Labeled products, rotated stock, and fronted merchandise for an appealing display.
- Volunteered to assist with projects, demonstrating a willingness to learn new tasks and increase skill levels.
- Interacted with guests in a friendly and knowledgeable way.
- Greeted store customers and discussed needs.
- Helped customers select merchandise by offering multiple product options fitting specific needs.
- Managed timely and effective replacement of damaged or missing products.
Education
Associate Degree in Criminal Justice - Criminal Justice
Southern New Hampshire University
Hooksett, NH01.2024
High School Diploma -
Wicomico High School
Salisbury, MD07.1997
Skills
- Safety and Security
- File and Records Management
- Risk Analysis Training
- Conflict Resolution Techniques
- Conflict De-Escalation
- Report Writing
- Criminal Law Knowledge
- Investigative Skills
- Property Patrol
- Crisis Situations
- Complex Problem-Solving
- Premises Patrols
Certification
- Excel- GCF Global 3/2023
- Computer Basics-GCF Global 2/2023
- Windows 10- GCF Global 2/2023
- Windows basics- GCG Global 2/2023
- Windows 360
- Certified Team Leader, Securitas - September2023-present
- Guard Card- State of Maryland
- Guard of the year 2023 Securitas
Timeline
Team Leader
Securitas Security Services USA
03.2023 - Current
Security Officer
Centre At Salisbury
04.2022 - 02.2023
Asset Protection Specialist
Target
01.2022 - 04.2022
Style Team Member
Target
06.2021 - 01.2022
General Merchandiser
Target
03.2018 - 01.2021
Associate Degree in Criminal Justice - Criminal Justice
Southern New Hampshire University
High School Diploma -
Wicomico High School
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