Summary
Overview
Work History
Education
Skills
Training
Accomplishments
Timeline
Generic

JENNIFER WALTERS

Conowingo

Summary

Results-driven professional specializing in management analysis and organizational efficiency. Proven track record in optimizing business processes and implementing strategic initiatives. Reliable team collaborator focused on achieving measurable outcomes and adapting to evolving business needs.

Overview

19
19
years of professional experience

Work History

Management Analyst

DHHS PSC RLO SCMS
02.2011 - Current
  • Analyze and evaluate management practices and methods, and administrative operations of the organizational unit. Identify and analyze issues, problems, and challenges facing management.
  • Proposed alternative resolutions to management based on interpreted data.
  • Recommend Proposals or procedural changes, systems variations, and acceptance of new technology developments. Respond to formal contacts and provide guidance and direction concerning management of contract information.
  • Analyzes and prepares administrative status reports for review at all levels.
  • Review internal processes and procedures, making recommendations for improvements to promote efficiency and cost savings.
  • Develop, implement, and maintain tracking systems for division financial and budgetary analysis and reporting
  • Performed budget analysis to assess profit and loss.
  • Market research, assess proposals from various vendors and assist in purchasing and Purchase Orders.
  • Accounts payable and receivables including collections on past due accounts
  • Manage the general ledger and assessing inventory value.

Supply Management Specialist

DHHS PSC RLO SCMS
02.2011 - Current
  • Directed logistical tasks related to requisitioning, procuring, receiving, storing, maintaining and distributing with automation tools.
  • Serve as property manager, tracking and maintaining accountability records for all property stored.
  • Utilize computer software programs, spreadsheets, databases, and graphics to collect organize, analyze, display and/or brief information obtained to customers/management.
  • Responsible for budget and accounts receivables for the Projects Department and Center as a whole.
  • Responsible for tracking all funding documents to ensure execution along with collection and reconciling proper funding information is utilized.
  • Credit Card purchasing and maintaining the General Ledger for all purchases.
  • Lead warehouse personnel to complete all aspects of order fulfillment. Meeting delivery deadlines for outside agencies

Customer Service Representative

DHHS PSC RLO SCMS
02.2009 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Office Manager

Fisher and Ludlow
02.2006 - 01.2009
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.

Education

General Studies

Cecil College
North East, MD

Skills

  • Project management
  • Budget Management
  • Contracting Laws
  • Acquisition Laws
  • Leadership
  • MS Office, Excel, Word
  • Adobe
  • PowerPoint
  • Warehouse Management Systems
  • Oracle
  • Attention to detail

Training

  • Government COR II
  • Acquisition Law
  • Acquisition Law for Revolving Funds
  • Project Management Introduction
  • Travel Card
  • GSA Card
  • FEMA Federal Response
  • Budget Law in Federal Government
  • Analytics Using Excel
  • Analytics Using AI
  • Teams Management Training

Accomplishments

    Lead a Team of Warehouse Associates on a $33 million dollar Project for the Assistant Secretary for Emergency Response. The team built medical shelters that were shipped throughout the United States to treat individuals diagnosed with Covid

Timeline

Management Analyst

DHHS PSC RLO SCMS
02.2011 - Current

Supply Management Specialist

DHHS PSC RLO SCMS
02.2011 - Current

Customer Service Representative

DHHS PSC RLO SCMS
02.2009 - Current

Office Manager

Fisher and Ludlow
02.2006 - 01.2009

General Studies

Cecil College

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JENNIFER WALTERS