Jennifer Herskovitz, Executive Assistant
Annapolis
Summary
Dynamic leader with a proven track record in high volume establishments, excelling in staff management and customer relationship management. Skilled in fostering team leadership and driving sales growth, consistently enhancing customer satisfaction and operational efficiency. Demonstrates adept decision-making and a commitment to excellence, achieving notable achievements in staff supervision and project management.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Assistant Manager
O'Brien's Oyster Bar and Seafood Tavern
02.2023 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
Executive Assistant to the Chief Executive Officer
AeroVanti
03.2020 - 04.2023
- Coordinated travel arrangements by booking airfare, hotel, and ground transportation.
- Anticipated potential challenges in daily operations and devised appropriate solutions to maintain uninterrupted workflow in the executive office.
- Organized and coordinated conferences and monthly meetings.
- Created expense reports, budgets, and filing systems for management team.
- Optimized scheduling efficiency by coordinating meetings, appointments, and travel arrangements for the CEO.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Ensured timely completion of action items by tracking progress and following up on delegated tasks from the CEO.
- Strengthened relationships with key partners through professional representation at industry events or conferences when necessary on behalf of the CEO.
Bartender Shift Manager
Lewnes Steakhouse
01.2015 - 03.2020
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Promoted a positive work atmosphere through clear communication, teamwork encouragement, and recognition of employee achievements.
- Successfully resolved customer complaints, demonstrating strong conflict resolution skills and commitment to client satisfaction.
- Established rapport with regular patrons through attentive service, fostering loyalty to the establishment.
- Set up bar for operation, obtained cash bank, and stocked service bar.
- Supervised and trained staff on preparing and delivering drinks, handling food, and money and setting up bar at beginning of shift and breaking down at end of shift to facilitate operations.
Server Bartender
Middleton Tavern
05.2003 - 02.2015
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Education
Bachelor of Arts - Tourism And Hospitality
Newbury College
Brookline, MA01-2006
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Staff supervision
- Staff management
- Sales strategies
- Customer relationship management (CRM)
- Sales growth
- Policy enforcement
- Employee performance evaluations
- Cost control
- Project management
Certification
- ServSafe Food Handler's Certification
- First Aid Certification
- TIPS Trained
- HIPAA Compliane Officer
Languages
Spanish
Native or Bilingual
Timeline
Assistant Manager
O'Brien's Oyster Bar and Seafood Tavern
02.2023 - Current
Executive Assistant to the Chief Executive Officer
AeroVanti
03.2020 - 04.2023
Bartender Shift Manager
Lewnes Steakhouse
01.2015 - 03.2020
Server Bartender
Middleton Tavern
05.2003 - 02.2015
- ServSafe Food Handler's Certification
- First Aid Certification
- TIPS Trained
- HIPAA Compliane Officer
Bachelor of Arts - Tourism And Hospitality
Newbury College
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