Jenny Woodfield
Clarksburg,MD
Summary
Experienced with coordinating surgical schedules and optimizing workflow. Utilizes effective communication to ensure smooth operations and patient satisfaction. Track record of managing high volumes of appointments with precision and accuracy.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Surgical Scheduler
Chesapeake Urology
10.2022 - Current
- Demonstrated adaptability by managing unexpected schedule changes or emergencies, ensuring minimal disruption to other scheduled surgeries.
- Reduced patient wait times by effectively coordinating with surgeons, nurses, and support staff.
- Streamlined the surgical scheduling process for improved accuracy and time management.
- Contributed to hospital efficiency by managing schedules for multiple operating rooms and surgical teams.
- Optimized resource utilization within the hospital by closely monitoring surgery schedules and adjusting staff assignments accordingly.
- Promoted effective teamwork among colleagues through consistent communication and collaboration on complex cases requiring coordination across multiple departments.
- Maintained a high level of organization in managing appointment calendars for multiple surgeons simultaneously without compromising accuracy or efficiency.
- Increased patient satisfaction with timely communication regarding appointment confirmations and reminders.
- Enhanced patient satisfaction by efficiently scheduling surgeries and pre-operative appointments.
- Arranged pre-operative and post-operative appointments for surgical patients.
- Expertly managed planning, scheduling, and coordination of outpatient procedures.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Educated patients about surgeries and provided treatment plan documentation.
- Updated patient records to reflect upcoming surgeries and medical histories.
- Coordinated with facilities to set up surgeries for 3 surgeons
- Performed various administrative tasks by filing, copying and faxing documents.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Answered phone calls and messages for 3 surgeonscheduling appointments, and handling patient inquiries.
- Conducted patient intake interviews, recording and documenting relevant information.
Patient Care Coordinator
Plastic Surgery Institute of Washington
08.2005 - 06.2020
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
- Trained new staff members on office procedures and protocols, ensuring consistency in patient care delivery.
- Streamlined patient admission processes, reducing wait times and improving overall efficiency.
- Resolved patient concerns and complaints with empathy and professionalism, restoring trust in healthcare services.
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
- Provided compassionate support for families during difficult healthcare decisions, acting as a liaison between them and their loved ones'' medical team.
- Managed patient records with strict adherence to confidentiality and accuracy standards.
- Answered incoming calls, scheduled appointments and filed medical records.
- Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
Education
High School Diploma -
Robert E Perry
Rockville MD 05.1983
Skills
- HIPAA compliance
- Strong organization
- Office administration
- Patient scheduling
- Procedure authorization
- Surgical procedures
- EMR updating
- Teamwork and collaboration
- Customer service
- Educating patients
- Payment collection
- Schedule coordination
- Documentation scanning
Certification
Red Cross CPR certified
Languages
Spanish
Professional Working
Interests
- Outdoor Recreation
- Hiking
- Gardening
Timeline
Surgical Scheduler
Chesapeake Urology
10.2022 - Current
Patient Care Coordinator
Plastic Surgery Institute of Washington
08.2005 - 06.2020
High School Diploma -
Robert E Perry
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