Jeremiah Dallas
Baltimore
Summary
Dynamic manager with extensive experience at the United States Postal Service, excelling in operations management and team leadership. Proven track record in enhancing customer satisfaction and optimizing resource allocation. Skilled in strategic planning and staff development, driving performance improvements and fostering a collaborative work environment.
Knowledgeable with solid history of managing teams and driving operational success. Skilled in implementing strategic initiatives that enhance productivity and efficiency. Demonstrated ability in problem-solving and decision-making.
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Results-driven management professional with proven ability to lead teams to success. Strong focus on team collaboration, operational efficiency, and achieving measurable outcomes. Adept at strategic planning, process improvement, and fostering culture of accountability and excellence. Known for adaptability and consistently meeting changing organizational needs.
Operations professional prepared to leverage extensive experience in operational management to enhance business performance. Expertise in developing and implementing process improvements while fostering collaborative environment to meet organizational goals. Reliable team player with focus on adaptability and achieving targeted results. Proficient in strategic planning and operational efficiency.
Experienced with overseeing complex operational functions and implementing process enhancements. Utilizes leadership skills to drive team collaboration and meet organizational benchmarks. Knowledge of strategic planning and resource management for optimal operational performance.
Overview
20
20
years of professional experience
Work History
Manager
United States Postal Service
11.2005 - Current
- Supervised daily operations to ensure timely processing and delivery of mail and packages.
- Implemented process improvements, enhancing workflow efficiency across multiple departments.
- Trained and mentored staff on operational procedures and safety protocols.
- Managed inventory control systems to optimize resource allocation and reduce waste.
- Developed performance metrics to evaluate team productivity and service quality.
- Coordinated cross-functional communication between management and frontline employees to resolve issues efficiently.
- Led initiatives that improved customer satisfaction through enhanced service delivery standards.
- Analyzed operational data to identify trends, recommending strategic adjustments for improved performance outcomes.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Improved safety procedures to create safe working conditions for workers.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
Manager Customer Service Operations
United States Postal Service
04.2022 - 08.2024
- Oversaw daily operations, ensuring timely and efficient mail delivery across multiple service areas.
- Developed training programs for staff, enhancing team performance and reducing onboarding time.
- Implemented process improvements, increasing workflow efficiency and optimizing resource allocation.
- Managed budgets and resources, adhering to financial guidelines while maintaining operational standards.
- Analyzed performance metrics, identifying trends to inform strategic decision-making and operational adjustments.
- Led safety compliance efforts, promoting a culture of health and security among team members.
- Mentored junior managers, developing leadership skills and supporting professional growth within the organization.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Improved safety procedures to create safe working conditions for workers.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Developed and maintained relationships with customers and suppliers through account development.
- Controlled costs to keep business operating within budget and increase profits.
- Cross-trained existing employees to maximize team agility and performance.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maintained professional, organized, and safe environment for employees and patrons.
- Accomplished multiple tasks within established timeframes.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Managed senior-level personnel working in marketing and sales capacities.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Assisted in organizing and overseeing assignments to drive operational excellence.
Education
Bachelor of Arts - Business Management
Coppin State University
Baltimore, MD06-2003
Skills
- Complex Problem-solving
- Staff training and development
- Staff management
- Task delegation
- Goal setting
- Documentation and reporting
- Relationship building
- Strategic planning
- Operations management
- Project management
- Project planning
- Customer relationship management (CRM)
- Shift scheduling
- Performance evaluations
- Verbal and written communication
Timeline
Manager Customer Service Operations
United States Postal Service
04.2022 - 08.2024
Manager
United States Postal Service
11.2005 - Current
Bachelor of Arts - Business Management
Coppin State University