Jeremy carson
Bel Air
Summary
Dynamic Shift Leader at Pizza Hut with a proven track record in enhancing customer satisfaction and team performance. Skilled in conflict resolution and food quality control, I effectively trained staff and maintained high standards, resulting in improved service efficiency and a positive dining experience. Committed to fostering teamwork and operational excellence.
Overview
8
8
years of professional experience
Work History
Shift Leader
Pizza Hut
Bel Air
08.2019 - 02.2022
- Supervised daily operations to ensure efficient service and customer satisfaction.
- Trained new staff on food preparation and customer service standards.
- Ensured compliance with health and safety regulations during food handling.
- Resolved customer complaints promptly to maintain positive dining experiences.
- Monitored food quality and presentation before serving to customers.
- Assisted in training new employees on shift operations.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
- Maintained an organized work environment by delegating tasks to staff as needed.
- Checked orders for quality and completeness.
- Supervised the cleaning of dining areas, restrooms, kitchen equipment, and floors in order to maintain a safe and sanitary environment for customers and staff alike.
- Inspected food preparation areas to ensure proper sanitation standards were met at all times.
- Enforced safety guidelines among staff members in order to prevent accidents or injuries from occurring on the premises.
- Adhered to all health code regulations while preparing food items for customers.
- Confirmed accuracy of daily sales reports before submitting them to management for review.
- Performed basic maintenance tasks such as changing light bulbs or replacing broken equipment parts as needed.
- Fostered a team-oriented environment to increase morale and productivity.
- Coordinated with other shift leaders and management to ensure smooth transitions between shifts.
- Oversaw food preparation, production and presentation according to quality standards.
- Prepared variety of foods according to exact instructions and recipe specifications.
Sheet Metal Worker
Williams Heating & Air
Risingsun
01.2014 - 08.2018
- Fabricated ductwork using hand and power tools for HVAC systems.
- Inspected finished products for quality assurance before installation.
- Maintained a clean and organized workspace to promote safety standards.
- Cut sheets of metal into required shapes using hand tools or powered cutting tools.
- Fabricated and altered parts with metal hammers, punches, drills and shears.
- Operated machinery such as shears, brakes, presses, punches, notchers and forming machines to shape sheet metal parts.
- Worked with a variety of metals including aluminum, steel, stainless steel, copper and brass.
- Fabricated sheet metal products according to customer specifications and drawings.
- Applied sealants to joints between sections of sheet metal ducts.
- Dismantled damaged units or equipment for repair or replacement of parts.
- Repaired and maintained existing equipment using welding, soldering, brazing, riveting, and other techniques.
- Achieved maximum efficiency by working with large crews to install ductwork in existing and new builds.
- Installed electrical wiring in air-conditioning systems components including fans and compressors.
- Used oxyacetylene torch for welding operations when necessary.
- Repaired and maintained sheet metal products.
- Welded, soldered, bolted, riveted, screwed, clipped, caulked, or bonded component parts to assemble products.
- Coordinated with other trades, such as plumbing and HVAC, to complete projects efficiently.
- Fabricated, assembled, installed, and repaired sheet metal products and equipment, such as ducts, control boxes, drainpipes, and furnace casings.
Education
GED -
Miller Education Center East
Hillsboro, OR01-2012
Skills
- Customer service
- Team leadership
- Food quality control
- Cash handling
- Inventory management
- Conflict resolution
- Time management
- Quality assurance
- Creative problem solving
- Decision-making capacity
- Customer service focus
- Equipment troubleshooting
- Team collaboration and leadership
- Positive attitude
- Team motivation
- Training assistance
- Flexible schedule
References
References available upon request.
Timeline
Shift Leader
Pizza Hut
08.2019 - 02.2022
Sheet Metal Worker
Williams Heating & Air
01.2014 - 08.2018
GED -
Miller Education Center East