Jeremy Lopez
Lexington Park
Summary
Dynamic Member Service Supervisor with a proven track record at Empire Health, excelling in benefits analysis and fostering team collaboration. Expert in enhancing service efficiency through comprehensive claims processing and strategic employee training. Achieved significant improvements in account management and team effectiveness, demonstrating a keen ability to address complex issues with tailored solutions.
Detail-oriented Member Service Supervisor with Number years in insurance industry. Service-oriented mindset with flexible approach to serving organization members. Successful track record establishing programs, negotiating third-party service contracts and building organizational value.
Overview
4
4
years of professional experience
Work History
Member Service Supervisor
Empire Health
10.2020 - Current
- Assisted members with correcting account, service, and system issues by educating on required forms and technical processes.
- Recommended specific products and services in alignment with individual needs, requirements, and specifications.
- Kept administrative records current and accurate to promote efficiency and team effectiveness.
- Organized regular team meetings for process updates, sharing best practices, discussing challenges faced, and brainstorming solutions together as a group.
Education
High School Diploma -
Dominguez High School
Compton, CA05.2007
Skills
- Benefits analysis
- Claims processing
- Employee training
- Application review
Accomplishments
Employee of the month for January 2025.
Languages
English
Full Professional
Spanish
Professional Working
Timeline
Member Service Supervisor
Empire Health
10.2020 - Current
High School Diploma -
Dominguez High School
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