Jerico Sequera
Frederick
Summary
Dynamic and dedicated college student with a proven track record at Dunkin' Donuts, excelling in customer service and cross-cultural communication. Recognized for building strong customer relationships and mentoring new staff, enhancing overall team performance. Bilingual in English and Spanish, with a commitment to accuracy in cash handling and fostering a welcoming environment.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Cashier
Dunkin' Donuts
06.2022 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
Cashier
Popeyes
01.2020 - 05.2022
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
Associate of Arts - Psychology
Frostburg State University
Frostburg, MD05-2026
Associate of Arts - Psychology
Frederick Community College
Frederick, MD05-2024
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Customer service excellence
- Fluent bilingualism (English/Spanish)
- Cross-cultural communication
Certification
- First Aid Certification - American Red Cross or St John Ambulance.
bilingual (English/Spanish)
I am a native Spanish speaker. However, thanks to high school and my college education I am fluent in English.
Languages
Spanish
Native or Bilingual
Timeline
Cashier
Dunkin' Donuts
06.2022 - Current
Cashier
Popeyes
01.2020 - 05.2022
Associate of Arts - Psychology
Frostburg State University
Associate of Arts - Psychology
Frederick Community College
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