Jermaine Graham
College Park
Summary
Versatile and dedicated, I excelled in roles at Planned Companies and others, blending top-notch customer service with effective problem-solving skills. Demonstrated a strong work ethic and adaptability, significantly enhancing guest satisfaction and safety. Expert in cash handling and emergency response, I consistently fostered inclusive environments and maintained high security standards.
Overview
16
16
years of professional experience
Work History
Concierge
Planned Companies
03.2019 - 12.2024
- Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
- Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
Security Officer
US Security Assoc
05.2017 - 01.2019
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
Cashier
Walgreens
01.2013 - 02.2017
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Security Officer
Pro 50 Security
04.2011 - 12.2012
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
Security Officer
CES Security Services
03.2009 - 03.2011
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Checked and verified photo identification prior to granting facility access.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Reported suspicious activities and persons to law enforcement.
Education
High School Diploma -
Gwynn Park High School
Brandywine, MD06.2008
Skills
- Customer service
- Highly adaptable
- Strong work ethic
- Effective problem solving
- Guest services
- Telephone etiquette
- Cash handling
Timeline
Concierge
Planned Companies
03.2019 - 12.2024
Security Officer
US Security Assoc
05.2017 - 01.2019
Cashier
Walgreens
01.2013 - 02.2017
Security Officer
Pro 50 Security
04.2011 - 12.2012
Security Officer
CES Security Services
03.2009 - 03.2011
High School Diploma -
Gwynn Park High School
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